Longo Lexus Auto Repair Service

Mr Perez is always very professional and ver kind perdón the only thing I want to say was that my car was clean went I took the car for services and went they gave my car back windows not clean and front windshield thank you car wash services need to be more professional

Brought my car in for service and tint, Ricardo Hernandez took good care of me and my vehicle, car was done professionally and fast. Totally recommend him next time for my service. Thank you!

Thanks so much for today’s service, Longo always nice and perfect.

Very satisfied with work done and service rep, but took a long time to get vehicle once work was completed!

Great service love going defensively will recommend he's service professional fast great customer service

As always, excellent service. Eric Anaya’s customer service is outstanding!

He is the greatest service coordinator I ever had

Very efficient service! Thanks ,

James Palmer made my experience a pleasant one. He did an excellent job explaining what has to be done to my car.

They are doing great job!

First time at Longo Lexus and I was beyond impressed with how i was treated from the moment I arrived. I was advised to try Longo by Taylor Soohoo after explaining to her my horrible experience at another Lexus dealership. Taylor reassured me that would not be the case at Longo and im glad I made the trip. I have a very modified Lexus RCF show car and the amount of care that was given to my car was nothing less then perfect. The Service Director Paul made sure his staff knew to handle my car with the utmost care while performing a recall service for a part. Knowing I can trust my car at a dealership to be returned to me in the same or even better condition then when i brought it in, is a must. Thank you Taylor and Paul, you all have a acquired a new client for the life of my car and as long as I am a Lexus owner. Also everything from the dealership and the glass windows that allow customers to watch their car as its being worked on, to the cleanliness, to having a starbucks is exactly what i think of when owning a luxury sports car. Longo Lexus is the definition of perfection to me.

Can your people wear sanitary gloves for food, coffee and cups etc preparation? Like to do business with your Japanese sales manager only among all the others in your sales department, we my families purchased some Lexus sedans & suv with him happily with all aspects, like to do business with him repeatly.

I didn’t have an appointment, service was quick and as always Edgar is very Polite and efficient.

Excellent job!

Very nice people

Francis was very helpful and friendly. He has a very unique way of making ustomer feel like you k own him for years. He is very detail and helpful. My concern is the young lady that work outside as you pulled your car in for services. She seem unhappy lifeless. Maybe she has a bad day.

Very professional, Love the technology!

Very professional and courteous.

My Lexus 450h is roughly one year old and I purchased it new based on lots of recommendations on the cars reliability. Yet, I had problems with the camera system from the start until it was realized that it wasn’t plugged in correctly. I found this out only when a service person called me, saying I broke my warranty on the car by taking my car to an unauthorized service place, finding the camera system was not hooked up correctly (my car has only been serviced at Longo). Blaming me was a surprise and a let down by Longo. I also brought my car in for service several month back, due to the sunroof mechanism breaking and bending the overhead panels, I had only opened the sunroof a handful of times when this break occurred. Now, I have brought my car in due to the fact the radio and entire navigation system went out. Really, this car again is roughly one year old and these things shouldn’t be happening to a car that is soooooo reliable. When expressing my frustration with the service agent, Kelly, he responded by saying that he hears these complaints all day long, and if I’m dissatisfied I should call corporate. Even stating there is nothing he can do for me, just call corporate. I am tired of being told the parts need to be ordered, for yet another repair. I mention to Kelly that Longo is the largest dealer and more parts should be stored in house for fixes. I get that this is an unusual problem to have the radio and navigation system go out, but to be told by Kelly “do you want a year old part put in your car” doesn’t make sense. I doubt the part coming into Longo was made yesterday, I’m sure the part/s have been sitting on a shelf somewhere for close to a year. Kelly was very dismissive towards me and I feel there is definitely gender basis, as well. Kelly wants to deal with my husband emailing/calling etc... however, this Lexus is MY car and I paid cash for it at the time of purchase. Again, I’m frustrated that a car that touts reliability has let me down again with things breaking that really should break within a years time. But, I’m just as upset that a service agent doesn’t understand “service.” Dismissing customers can be detrimental to future sales and lead to bad reviews with family and friends looking at purchase from Longo in the future. I expected better from Longo.

Excellent service!