Longo Lexus Auto Repair Service

Good service Thank you

I like advisor Jim Palmer . He is a very good advisor .

Renee took care of everyrhing thoroughly.. All's well.

Thank you Kelly for your speedy service.

Rene was very helpful and professional. Thank you

Found dents on the hood

Mr. Man Wong was very courteous and efficient!! He kept me informed and even suggested a couple of items I needed to watch out for.. Car was ready as promised! Thank you Mr. Wong for great service!!

Rene was excellent and the timeliness of the service was second to none! Thank u

Excellent service with very knowledgeable staff likes James Palmer. Following through the whole nine yard from dropped off to pick up my car. Will ask for James again for next services.

The staffs were great!

Great communication overall , thank you !

Thank you very much for everything you do it for me , I’m very satisfied ????

Excellent

Did not get a car wash

Kelly is a nice guy that helped me get in and out.

An Excellent Service as always

No one at check out gave us information about tire warranty they just collected the payment neither the person who did the paperwork he just disappear after the car was done.

Jim Palmer is the best. Very informative and professional.

I am satisfied with her service.

When I was making an online service appointment it gave me time slots and the latest was 4:45, and after I made that appointment, two people from the team called me to make me change my appointment, what I don’t understand is if the time slot does not allow, how can the website allow this time slot, this interrupted my scheduling and I had to rearrange my schedule in order to wait for and pick up my vehicle on the same day. They asked me to move the appointment up to 4PM so they can have an hour to perform the service. They also informed me that I could leave the car there and pick it up the next day, but I’ve had really bad experiences from loaner cars so I asked what would be the best time to come without getting a loaner car and they said 4PM should be sufficient. When I arrived to Longo, I waited for 30 minutes until a representative approached me (I left my keys and checked in with the front desk). Kelly Yang approached me and asked me to sign the papers but he seemed impatient and told me it’s already 4:30PM so he needed to get things going, and he asked what I was here for, and I said I’m here to get maintenance oil change, and he said in a disrespectful tone that I was actually came in for service and as I continue to ask question because I am a first time buyer, he told me that I would have to ask questions later because he needs to get my service going. I then told him I don’t know what’s going on because I am a first time buyer and no one explained to me that’s what service meant. He later explained that service included the oil change and it also includes inspections and such, which is why it is going to take a while, and I explained it’s because I’m a first time buyer so I questioned why it is taking so long to do a simple oil change, Kelly then laughed and it made me felt disrespected, because it made it seem like he’s making fun of me not knowing this information. He asked me to sign some papers and initials but he was also very impatient because I was reading every line. At around 4:45 PM / 5PM Kelly told me that I had to leave my car there because there was some battery issue, and they told me I would need to get a loaner car. But I had to reschedule everything in order to NOT get a loaner car, I was very upset at this entire situation because I had to move my scheduling to everything but absolutely NOTHING was going the right way. When I arrived Saturday with the courtesy vehicle awaiting for my pickup, no one was at the valet to help us to sign in, when I walked in they asked me to wait for almost an hour to pick up the vehicle. This is absolutely ridiculous, no one even informed me what happened with the battery and Kelly was not there to explain anything to me, and when I asked the valet what happened to the battery and he did not know what was going on as well. I left not knowing anything about my vehicle and I did not want to waste another second in that Longo anymore.