Everything went expected and James kept me informed about the vehicle status.
8/9/2020
Raymond L. VERIFIED CUSTOMER
Easy to work with, easy to talk to, fast quick response time.
8/9/2020
Jasmine D. VERIFIED CUSTOMER
As always, the service provided by Frank went above and beyond. He was courteous, detail-oriented and his customer service skills were top notch. Even though it had been nearly a year since my last visit to Longo Lexus, the fact that he remembered the details about my last visit without providing anything but my name said a lot about his superb memory and ability to connect with his customers. Thank you, Frank! Looking forward to working with you in the near future.
8/9/2020
Harold K. VERIFIED CUSTOMER
Thanks
8/8/2020
Cheryl H. VERIFIED CUSTOMER
As always everything was great!
8/8/2020
REYMUNDO D. VERIFIED CUSTOMER
Will always take my car in to Longo Lexus service department as long as Kelly Yang is still working there. I advises and gives suggestions when I need him the most. I put full trust in him.
8/8/2020
RAFAEL L. VERIFIED CUSTOMER
The staff were very professional in dealing with their customer
8/8/2020
DONALD L. VERIFIED CUSTOMER
Man Wong provides outstanding service.
Thank you!
8/8/2020
JIMMY C. VERIFIED CUSTOMER
Frank takes care of me every time I come in for service. Also called me and checks up from time to time to see how am I doing and updates on recalls. Wouldn’t switch to another service adviser
8/8/2020
JIANZHUANG H. VERIFIED CUSTOMER
Robin was amazing for all the services! Very professional and nice!
8/8/2020
JO S. VERIFIED CUSTOMER
My experience was great!!!
The first time I had David as my rep.
He was terrific!!!!
Thank you Longo for always providing great service!!!
8/8/2020
Ronald C. VERIFIED CUSTOMER
Always the best service possible.Ronald
8/8/2020
Jianfei Z. VERIFIED CUSTOMER
Man Wong has been a great service consultant and I am really happy with the service he provided. However, I am very disappointed at quality of the work done to my car. Not only that the water leak from headliner mic issue and gas tank auto shutoff issues were not fixed, there are many white stains left inside of my car, on the dark brown leather seats and carpets. I bought this RX because of Lexus has the reputation of building quality and reliability cars and the professionalism behind the brand. This has not been the case for the RX I own. I am disappointed at Lexus brand as a whole and question if I will consider my next purchase to be a Lexus again. If anyone from Lexus headquarter would like to learn more about my experiences, feel free to reach out to me. I would hate such a good brand go down the drain :( Thank you!
8/8/2020
Beibei S. VERIFIED CUSTOMER
You guys sent me a text said the vehicle is ready for pick up at 11:10am. I actually pick up the vehicle at 11:50. I don’t know if this is normal.
8/8/2020
Rogelio Roger. VERIFIED CUSTOMER
He took really good care of me I give him an A plus ????????
8/8/2020
Maria A. VERIFIED CUSTOMER
Best service experience I ever had
8/8/2020
Maria L. VERIFIED CUSTOMER
It’s always a pleasure to work with Robin. He’s always incredibly helpful, thorough and willing to explain everything to me. I always feel more at ease when I leave.
8/8/2020
ROBERT Y. VERIFIED CUSTOMER
Francis always takes the time to ensure everything is done right.