Everyone was great , but the guy that gave me my car keys to my rx350. He wasn't a very understanding person. Just because of him iam going to stop doing business with longo lexus.
He gave me 2 options either pay or never borrow a loner car from you guys. Just because the loner car smell like smoke. When I first picked up the car no in your team told me I could or couldn't smoke in the car. The employee told me I should ve read all the paperwork before I toke the loner car. Yes I should ve , but in reality 90% of the people don't even bother reading the whole dam paperwork most just sign on the X . Begin said if I knew I couldn't smoke in the loner car , I wouldn't of.
Your employee couldn't understand my situation. All he did was pay up for full details on loner car or never borrow a loner car again. So you tell me , if you were on my shoes, given those 2 options. Would you still do business with me again or just go somewhere else thats more understanding of the situation. Iam still waiting for a manger to give me a call back , and still haven't received one
8/13/2020
Oscar A. VERIFIED CUSTOMER
Good service
8/13/2020
Michelle P. VERIFIED CUSTOMER
David is the best. He is always so helpful and goes above and beyond to make sure that we are taken care of and have a smooth easy experience. I make sure to always request David when I schedule my service.
8/13/2020
Francis C. VERIFIED CUSTOMER
He always on top of my car movements.
Good communication.
8/13/2020
LAWRENCE R. VERIFIED CUSTOMER
Man Wong was very informative. He made me feel at ease, and guided me into a good decision for the repair of my vehicle. He truly is an asset to your company.
8/13/2020
MICHAEL G. VERIFIED CUSTOMER
Robin Ho is very professional and helpful , thank to Longo Lexus
8/13/2020
Tony C. VERIFIED CUSTOMER
Good service from JIM !
8/13/2020
FRANK G. VERIFIED CUSTOMER
Francis is super service person, he has done a very good job on my car.
8/12/2020
Samreem K. VERIFIED CUSTOMER
Such a smooth experience and was updated by text on each step!
Thanks
8/12/2020
Richard S. VERIFIED CUSTOMER
Thank you for your kindly service!
8/12/2020
Nancy C. VERIFIED CUSTOMER
Beau was professional & went above & beyond to answer my questions. I was very pleased with the service he provided me with.
8/12/2020
Pearl L. VERIFIED CUSTOMER
Robin Ho provided great customer services and that is the only reason why we continue to go back to Longo Lexus.
8/12/2020
Kim M. VERIFIED CUSTOMER
Edgar was fabulous! Very attentive, professional, knowledgeable, courteous, great with follow-up.
8/12/2020
Robert W. VERIFIED CUSTOMER
I am always satisfied with Beau Ly that’s why I requested him again and will in the future.
8/12/2020
Steven A. VERIFIED CUSTOMER
Jim gave me excellent service, with my car thank you
Steve Acevedo
8/12/2020
Ming Hung. VERIFIED CUSTOMER
Very good experience.
8/12/2020
Kenneth C. VERIFIED CUSTOMER
Thank you for your very good service.
8/12/2020
Hsi-Yen M. VERIFIED CUSTOMER
Great!
8/12/2020
Jenilkumar A. VERIFIED CUSTOMER
Great service
8/12/2020
Elizabeth R. VERIFIED CUSTOMER
The car was brought back on time. I drove it and it ran just fine. I am very satisfied
With the service.