Longo Lexus Auto Repair Service

Jennifer Lew is the best. She knows what she is doing and she is very professional about her job. I would recommended her to all my friends and families.

My rep was very professional

Very helpful and accommodating. Thank you

Excellent

Greater service as always!

AAAAAAA SERVICE ???? I love it, thank you for being great at what you do!

Jennifer is amazing. I would like to hire her myself. As a small business owner I need strong service oriented people and she has that nailed!! I can’t image going anywhere else and with Jennifer Lew!!

Excellent service No complaints

Frank was helpful and understanding

Great service Friendly organized Thank you

Robin was fantastic and friendly to us as he always is. this reflects very positively on the dealership five stars to Robin. and Longo we love you guys.

Keep up the excellent service.

The service experience with David was great!

Frank’s customer service was well intended, “reporting findings” and fine. It’s the “diagnosing ” Dept that I feel disappointed and question future repairs that I might need. When frank called me and reported damaged shock absorbers and “boot”, I couldn’t believe it. I called my husband and he corroborate with me that we had these same repairs done less then a year ago. When we mentioned it to Frank he reviewed the hx of repairs and shared that “all” these were done and should still be under warranty. We had to leave our car over night. We had planned to travel out of the town that night but we had to change our plans. When I went the next day to pick my car, they did not change the shocks as they were “fine”. “They were so shinny and clean we thought it was leaking oil that was there, but the shocks were fine” I question how many ladies have you lied to and have them pay for services that “looked” damaged. I thought I go to have my car serviced with “professionals” that depends on looks only? How can I trust your judgment in the future? My family lives are on the car. You have broken my trust in you. I am very disappointed and from now on I will have to get second opinions whenever you tell me something is broken. Nancy Cheang RN.

We are very satisfied, thank you

Fast service with good communication advisor.

Every persons from beginning to finish are very active and kindness

Quick write up and the car was turned around faster than expected.

The services advisor is very knowledgeable and keep me inform of the status. Sevice was complete as promised. Car was sparkling clean

I think it’s time to get a new Lexus