Rene was very professional and keep me apprized of my vehicle and the additional items needed. I truly appreciate the friendly and professional service.
8/30/2020
Michael O. VERIFIED CUSTOMER
Very satisfy and happy!!! Thank you Longo staff’s!!! Good Service!!!
8/30/2020
RICHARD S. VERIFIED CUSTOMER
Great service advisor.
8/30/2020
Terrance C. VERIFIED CUSTOMER
The service advisor Robin was awesome in all respects and I’ll be requesting him as my advisor from this point forward. However there was way too many people in the building and I did not feel safe inside. Customers were walking around maskless or with their masks partially on, leaving their noses exposed.
8/30/2020
Wendy K. VERIFIED CUSTOMER
Robin is great!
8/30/2020
TAMMY A. VERIFIED CUSTOMER
Edgar was great and filled in for Kelly perfectly. He’s very caring
8/30/2020
Johnny N. VERIFIED CUSTOMER
So far so good!
8/30/2020
Monirath C. VERIFIED CUSTOMER
Excellent service
8/30/2020
George T. VERIFIED CUSTOMER
Excellent service
8/30/2020
Daniel V. VERIFIED CUSTOMER
James was excellent. Professional, responsive and efficient.
8/30/2020
Linda H. VERIFIED CUSTOMER
The service provided by El Monte Lexus was simply great Both my wife Diane and I are completely satisfied Service writer Jim Palmer did an excellent job for us- Mike Hurtado
8/30/2020
Floserpida R. VERIFIED CUSTOMER
I missed a lot of the amenities normally on hand in the service waiting area but I completely understand the necessity due to the current pandemic.
Well Sone.
8/30/2020
Darren O. VERIFIED CUSTOMER
Excellent service continues during these difficult times.
8/30/2020
Guobo G. VERIFIED CUSTOMER
Very good
8/30/2020
MICHAEL N. VERIFIED CUSTOMER
Thank you, Rene!
8/30/2020
Jeffrey D. VERIFIED CUSTOMER
Very polite and personable.
8/30/2020
Fernando F. VERIFIED CUSTOMER
Mr. Saldana was helpful, and answered all my questions and concerns. He ensured that I experienced the best Longo Lexus experience. Moving forward I will make my Lexus Service appointment with Mr. saldana.
8/30/2020
ERIKA A. VERIFIED CUSTOMER
None
8/30/2020
Kurt J. VERIFIED CUSTOMER
The Service Department gave me a price for a part for the center console (by email) near the shifter that is all one piece. I was told $212 by email. When I had service today for oil it was over $300 NOT including labor. My oil was free since I’m a new buyer. I didn’t get that confused, nor did I get the price confused with labor. Everyone needs to be on the same page when it comes to pricing. I can provide the email with the part number that’s the same part i needed today with the part marked up on my receipt. I’m not disgruntled by any means. Just trying to save someone a headache. Service was good, and I didn’t have to wait long.
8/30/2020
Shinji I. VERIFIED CUSTOMER
Great job in an emergency that was started at my home that afternoon. Thank you James for your help