Frank always assists me vwry quickly during my lunch hour from work but not aure really what i paid for with my 50,000 mileage service
12/19/2020
EMMA N. VERIFIED CUSTOMER
I am always very happy with Lexus services even during this CV 19 pandemic. Service is always top of the line.
12/19/2020
Guillermo T. VERIFIED CUSTOMER
Great experience! Heard my concerns and answered them the best possible way. Excellent customer service!
12/19/2020
VINCENT L. VERIFIED CUSTOMER
Service was excellent. In and out. Robin Ho explained everything to me and my options. Very good people working there. Give them a raise please.
12/19/2020
Masumi S. VERIFIED CUSTOMER
David was not super friendly , but he did his job. So I am thankful for him.
12/18/2020
JIM L. VERIFIED CUSTOMER
Incredible service as always for both my Lexus and my wife’s. Very happy with our service and everyone on the Longo team. Thank you!!!!
12/18/2020
CYNTHIA S. VERIFIED CUSTOMER
My experience having my car service at Longo was great from beginning to end. Each and every person that I came in contact with displayed great customer service. And David was just awesome he kept me informed regarding every detail
of my planned service. Although Longo is a little distance from my home location which there are at least two closer I will definitely be returning to Longo for all my service and parts need. Thank you and your team for a great experience.
CYNTHIA S
12/18/2020
Jacqueline N. VERIFIED CUSTOMER
Kelly is friendly, knowledgeable. I will recommend his service to my family and friends.
12/18/2020
JANE T. VERIFIED CUSTOMER
Great service, very friendly environment.
12/18/2020
ALLAN K. VERIFIED CUSTOMER
I trust Longo Lexus and Mr. Robin Ho
12/18/2020
Jennifer O. VERIFIED CUSTOMER
It is very disappointing as a loyal 11 year customer who completed all oil changes and major services at your service department, that the service manager would not consider extending an extra discount/honoring of competitor coupon on the work I had done (changing of both OEM lights, headlamp restoration,oil change, etc). This is not the first incident when I have been declined, and it was frustrating to hear the same “no” year after year. This feedback has no reflection on Mr. David Parada; He provided excellent customer service and I appreciate his help. I WAS considering buying my next Lexus there with the intention of continuing my car services, but I honestly do not see ANY incentive. I understand this is a business and money needs to be made, but also think about how even a few discounts would encourage my loyalty and longevity as a customer. Sincerely, Jennifer O
12/18/2020
YAN L. VERIFIED CUSTOMER
very good.
12/18/2020
KENNETH T. VERIFIED CUSTOMER
Kelly always explained things clearly snd also listens when I have opinion of my own. Being a senior he makes every effort to make me feel comfortable and assist me in any way
12/17/2020
MARISSA G. VERIFIED CUSTOMER
Mr. Reynoso was professional, knowledgeable and friendly.
12/17/2020
Christina O. VERIFIED CUSTOMER
Thanks
12/17/2020
Anthony W. VERIFIED CUSTOMER
Good job.
12/17/2020
Fukuyoshi H. VERIFIED CUSTOMER
John was really professional and devoted service advisor I have ever met. He attentively explained all the details regarding my vehicle’s conditions and provided many helpful advises to me. This is the first time to have John as my service advisor and would definitely like to have him for the next service as well. Thank you John!