Jim Palmer has provide excellent service during the first year of ownership of our RX350. He describes the maintenance to be done, answers my questions, suggests options, documents what’s needed and keeps me informed of progress on my car. I also appreciate how well all steps from check-in to completion are staffed & organized. While Longo is not the closest Lexus dealer for me, my experience to date justifies the extra commute time.
4/15/2021
Murenda Hachun. VERIFIED CUSTOMER
Very good service
4/14/2021
VICTOR G. VERIFIED CUSTOMER
Always a pleasure dealing with Longo Lexus. Nothing negative to say. Keep up the good work!
4/14/2021
Jungah L. VERIFIED CUSTOMER
I waited to get loaner car for 1hour 5mins. I finished every process at 12:48. Got text msg about the status at 12:49. But I got the loaner car at 1:54 even though the reservation. But other service is perfect. Especially thanks to BEAU LY and lady from front desk.
4/14/2021
Earl W. VERIFIED CUSTOMER
Great ???? service
4/14/2021
Rose T. VERIFIED CUSTOMER
Thank you
4/14/2021
Carroll B. VERIFIED CUSTOMER
Man wong was very helpful
4/14/2021
Trisha S. VERIFIED CUSTOMER
I've been helped by several different Longo reps over the last 10 years and by far Francis has been the most customer oriented. I appreciate his friendly, professional, and honest service. That's what people appreciate from my experience as a Human Resources professional and as a long time Longo Lexus customer. Thank you.
4/14/2021
ALBA C. VERIFIED CUSTOMER
Robin is very profesional and polite person.
4/14/2021
CHRISTY L. VERIFIED CUSTOMER
John was very helpful and made the whole experience go smoothly and excellent!
4/14/2021
Jason L. VERIFIED CUSTOMER
Great to work with!
4/14/2021
Christina C. VERIFIED CUSTOMER
Big thanks to Robin Ho! This was my first time at Longo Lexus and I did not know what to expect. Robin was extremely communicative throughout the whole process and I am glad to see there’s someone like him on the team. He was extremely patient with me when I asked him dozens of questions about my car/other things. Nonetheless, I’m happy with the service I received.
4/14/2021
May Y. VERIFIED CUSTOMER
Will continue to support Lexus and Toyota purchases, but lack of professionalism and follow up with long time customers makes me uneasy to go back for service.
4/14/2021
Elvira G. VERIFIED CUSTOMER
He was great!
4/14/2021
Randolph S. VERIFIED CUSTOMER
Service was fast and fair
4/14/2021
Linda B. VERIFIED CUSTOMER
Great service from Kelly
4/14/2021
Bill F. VERIFIED CUSTOMER
Jim was truly exceptional. He has helped me in the past and I think he’s one of your best