Car was not very clean and the waiting to pick up takes a little long.
4/16/2021
Howie V. VERIFIED CUSTOMER
Very nice
4/16/2021
Barbara W. VERIFIED CUSTOMER
Professional efficiency attuned to customer needs.
4/16/2021
Leslie W. VERIFIED CUSTOMER
James was patient and helpful
4/16/2021
Hector R. VERIFIED CUSTOMER
Great service!!! Great people !!!
4/16/2021
LEIGH OTSUKA. VERIFIED CUSTOMER
Beau was communicative, friendly, and professional
4/16/2021
DEBORAH M. VERIFIED CUSTOMER
Kelly has always been very knowledgeable and professional. He has been very helpful.
4/16/2021
NICK H. VERIFIED CUSTOMER
Good service and good control the timing. I like it.
4/16/2021
Ernesto A. VERIFIED CUSTOMER
Rene is always very helpful!
4/15/2021
Scott B. VERIFIED CUSTOMER
The use of a loaner car is a nice touch. Juan, who picked up my car and delivered the loaner car and returned to pick up the loaner was very professional and nice. I also appreciated the text message letting me know that all was going well with my car.
4/15/2021
Antonne M. VERIFIED CUSTOMER
Kelly was very helpful and accommodating.
4/15/2021
Vinh L. VERIFIED CUSTOMER
Thank you for the excellent service!
4/15/2021
Fahd S. VERIFIED CUSTOMER
Past Longo Lexus experience were not good that I would drive to Lexus Westminster instead. But this time it’s better especially with the 20LE01 Service Campaign from Lexus Corporate. Instead of replacing the servo motors for $2400, I just needed a reprogram and a $306 AC Recharge which was better price than $600 in Oct 2020. Plus, I got a loaner car. And this time I was not forced to give 5 stars.
4/15/2021
MARV Q. VERIFIED CUSTOMER
The service was good but I saw room for improvement. Many elements of a high class dealership, plenty of courteous staff and pristine environment. Their processes could improve: 1) we made the appointment in advance with all of the requested services already confirmed, we arrived 15 minutes early, and it took slightly more than an hour to leave. That is too slow. 2) we brought the car in at 10:45 and was told there was a possibility that it could be completed the same day. It was not crucial because they provided a loaner vehicle. However, they should have provided an updated completion status in the late afternoon.