Great Service Advisor! He explained clearly what needed to be done on the vehicle and provided great customer service!
5/18/2017
Jeanette J. VERIFIED CUSTOMER
My experience was quick and easy.
Thank you.
5/18/2017
Ana M. VERIFIED CUSTOMER
He had great customer service!
5/18/2017
John W. VERIFIED CUSTOMER
Jennifer was very helpful and professional. The service was good and timely.
5/17/2017
Lilian Burch. VERIFIED CUSTOMER
We love Francis he takes great care of us
5/17/2017
Rebecca C. VERIFIED CUSTOMER
Frank has always provided great customer service. He is thorough, informative, and professional. It is great working with him.
5/17/2017
Marvin J. VERIFIED CUSTOMER
Lingo service lives up to the Lexus reputation for excellent quality.
Service is expensive but Longo makes it easier by providing an excellent atmosphere and pleasant attendants.
Marvin J
5/17/2017
Jose V. VERIFIED CUSTOMER
Julien was extremely helpful and knowledgeable about my server and my car.
5/17/2017
Dong Y. VERIFIED CUSTOMER
Great service.
5/17/2017
Joann W. VERIFIED CUSTOMER
Great service!
5/17/2017
Eddie M. VERIFIED CUSTOMER
Keep up the good work, my only complaint is about the snack you are serving for customers. Lexus of Santa Monica is much, much better than you are when in comes to snacks . You are just closer to where I lived that's why I go to you. Your service is ok.
5/17/2017
William T. VERIFIED CUSTOMER
.
5/17/2017
Marjorie P. VERIFIED CUSTOMER
I never met Daniel Lopez. He was very helpful when I talked to him on the phone and knew I was getting my car towed to Longo late on a Friday afternoon.He assured me that he would be there until closing at 7:00 p.mbut was "gone for the day" when I arrived with the tow truck at 6:30 p.m. Thankfully John Chang helped me that evening. The next day I received several texts from Daniel Lopez but did not receive a call from him. When I called to find out what was going on, I was told that Daniel Lopez was not in that day, so I asked for John ChNg and he told me he would be my service advisor and that thecar would not.be ready until Monday. Then late Monday Daniel Lopez called and said it was ready. I wasn't able to pick it up until Tuesday afternoon and didn't see either of them then but had to wait about 10 minutes for a cashier to check me out because only one was working. None of this is a measure of good service!
5/17/2017
NADINE D. VERIFIED CUSTOMER
Monica Lopez was great. But, not sure why technicians always feel the need to change the radio station and leave it on when delivering vehicle back to customer...makes me think, what else are they doing with my vehicle in terms of personal property?
5/17/2017
ERICKA A. VERIFIED CUSTOMER
I was very satisfied with my experience. Edward was very professional and prompt. I also want to say that the gentleman who walked to my loaner vehicle and did the walk should be noticed, he was very courteous and professional.
5/17/2017
Rachel G. VERIFIED CUSTOMER
Great customer service from Julien!
5/17/2017
Charley C. VERIFIED CUSTOMER
Thank you for your excellent service
5/17/2017
Ana M. VERIFIED CUSTOMER
I absolutely love the service at Longo but I truely choose to receive all my services at Longo because of David Araujo! He is past excellent & makes every single visit to service amazing. Thank you David!