Edgar and Clement were amazing. I came in on a Friday pm with my car being towed. Both gentlemen were very caring and saw I was distressed. Edgar took the time to help me and made my experience positive. Edgar's communication throughout the several days my car was in was fantastic. He kept me posted and called back when he said he would. When I come back to Longo I will request and recommend him. He was a true pleasure to work with. Thank you!! DEBRA P
9/14/2017
Maria O. VERIFIED CUSTOMER
treats customers very well ?????
9/14/2017
Thelma H. VERIFIED CUSTOMER
Jennifer Nam is just wonderful she have impeccable customer service skills she cares about her customers and it shows I have recommended her to my friend she thinks the same as I do that she is remarkable and wonderful if you give ratings from 1 to 10 she would get 10 plus plus
9/14/2017
Makram G. VERIFIED CUSTOMER
Francis Saldana has been my service representative for 5 years. He is excellent, customer friendly, experienced, good sense of humor, knowledgeable, very helpful, and energetic. I had others help me in the past at Longo. I would continue to come to Longo because of the good service I receive from Francis.
9/14/2017
Mohammed F. VERIFIED CUSTOMER
Last service I picked up my car and clock wasn't working but before that it was working and I ask the advisor to fix then he said that my warranty is expired. How come the clock was working before I dropped off my car what happened?
9/14/2017
Madonna A. VERIFIED CUSTOMER
Francis Saldana is an excellent & very helpful as always!
9/14/2017
Hua Y. VERIFIED CUSTOMER
longer than the time promised
9/14/2017
Zewei K. VERIFIED CUSTOMER
Nice services
9/14/2017
Joseph G. VERIFIED CUSTOMER
Kelly provides an outstanding service level. Because of his dedication I continue to bring my vehicles to Longo Lexus
9/14/2017
Theresa L. VERIFIED CUSTOMER
Kelly Yang is always professional, informative and courteous. It is a pleasure to work with him.
9/14/2017
Michael W. VERIFIED CUSTOMER
My service advisor, Man Wong was phenomenal. Took care of my process from beginning to end. Kept me up to-date with my vehicle process. Great assess to the company of Lexus and of Longo Lexus.
9/14/2017
Brian B. VERIFIED CUSTOMER
The service was great THANK YOU
9/14/2017
Kalsoom T. VERIFIED CUSTOMER
Edgar was extremely professional and answered all of my questions...and was patient even with the simple ones. He provided me information to take home, so I could make an informed decision. I didn't feel like he was trying to force me to make a decision on the spot, which is always appreciated.
9/14/2017
Dante G. VERIFIED CUSTOMER
Very accommodating and provides outstanding service.
9/14/2017
Pearl L. VERIFIED CUSTOMER
He thinks ahead of what I might need in the future and provides his advice. I really trusted his expertise.
9/14/2017
Daniel M. VERIFIED CUSTOMER
I have worked with Eric Tran three times now for service and he is extremely helpful and very easy to work with. He kept me updated through out the whole service and I will continue to ask for him every time I come in.
9/14/2017
Teresa T. VERIFIED CUSTOMER
I will definitely request Beau to be my "Go To" service representative at Longo next time I need to bring in my car. He is very professional and followed through with all of my request. He was a pleasure to work with.
9/13/2017
Sergio M. VERIFIED CUSTOMER
Mr.Daniel Perez
Was very polite and professional.
Helped and answered all my questions .
Thanks for the lexus service
9/13/2017
Liv J. VERIFIED CUSTOMER
Edward Duran was very helpful and explained to me what needed to be done and why. He was very polite and nice . Could not have been more helpful. I'm very happy with the service. Thank you, Liv J
9/13/2017
Grace Y. VERIFIED CUSTOMER
Francis always has excellent services and always thinking about the customers. Great help and services!
Grace Y