My service consultant was great and informative when I arrived.
I was pleased with the amount of time it took to drop my car and pick up my “rental” for the day….
Thank you!
7/8/2021
LAURADELL S. VERIFIED CUSTOMER
Jennifer Lew was very efficient. She kept in touch via email, in addition to voice calls.
7/8/2021
LEYNA T. VERIFIED CUSTOMER
Great service! Agent was very helpful will come again.
7/8/2021
Christopher T. VERIFIED CUSTOMER
Beau Ly has been taking care of me every time and he is a great resource for all my Lexus car need. He is very knowledgeable and has wonderful customer experience/service. Thank you Beau again!
7/8/2021
Paul H. VERIFIED CUSTOMER
Another fantastic job by the service team. I do have one comment. Beau had called me to let me know my vehicle was done and ready to pick up, I asked if they would run my vehicle thru the wash, Beau said he would make sure this is done. When I picked up my car and drove home I noticed the vehicle was not washed.
Not a deal breaker but I did want to comment on this.
Longo service department is one of the reasons why I have owned 3 Longo Lexus vehicles. To be honest I actually brag about your service department.
Keep up the great work!
7/8/2021
LINDA D. VERIFIED CUSTOMER
Rudy Ayala as well as Kenneth Flores in the rental car area went over and above to assist me. I have always said the reason I purchased two Lexus was because Longo has the best service department ever!!!! Again, Rudy and Kenneth are two very professional and kind individuals!!!!!!!!
7/8/2021
Serob T. VERIFIED CUSTOMER
Everything was perfect. Michael was very helpful and did everything for us. Thank you again!
7/8/2021
Maria O. VERIFIED CUSTOMER
No comment
7/8/2021
KALSOOM T. VERIFIED CUSTOMER
Edgar has helped me before and is the best! There was a “scheduling error” and he went above and beyond to accommodate me. I was a little frustrated with the situation; however, I knew I was in good hands.
7/8/2021
Mary R. VERIFIED CUSTOMER
Edgar did a great job from check in to follow up. Unfortunately they team was not able to duplicate the problem I am having with the automatic seat adjustment. This is the 2nd time my new car has been in for this issue.
7/7/2021
Kathryn H. VERIFIED CUSTOMER
The wait was longer than expected. I was told it would be around 2 hours . It actually was over 3 hours
7/7/2021
BENJAMIN P. VERIFIED CUSTOMER
Yes. Got the vehicle within time frame as promised
7/7/2021
Adrian G. VERIFIED CUSTOMER
Friendly and knowledgeable and took the time to answer all my questions.
7/7/2021
Elly K. VERIFIED CUSTOMER
Very professional and helpful. Services were excellent including Uber assistance.
7/6/2021
Jae J. VERIFIED CUSTOMER
My drivers side weathertech all weather floor mat was found in the trunk. I didn’t even notice until I went to Costco later in the day and was loading the trunk and found the mat. I had to re-install it myself. Also, I asked for a complimentary car wash. I was assured that a basic car wash would be completed. All I wanted was a quick rinse. However, I picked my car and it was still dirty and no wash was completed. Rather than complain I just left.
7/6/2021
Miguel O. VERIFIED CUSTOMER
am very satisfied for your service and you have very good service for the customer than you very much ann thank you to rene reynoso for good assistance
7/6/2021
Manuel R. VERIFIED CUSTOMER
No problem. Our Lexus is running fantastic!
7/6/2021
JAMIE T. VERIFIED CUSTOMER
Service okay
7/5/2021
Fukuyoshi H. VERIFIED CUSTOMER
He is an amazing service consultant. Very helpful, friendly and diligent person.
7/5/2021
Alaia A. VERIFIED CUSTOMER
Appointment scheduled for 9:00 am and took 5 hours to complete the first 5,000 miles service. Was told on the phone previously it would only take 2 hours. Service advisor mentioned it would be ready right at 2:00 pm, still waited until exactly 2:20 pm to get car back.