James was very professional and very helpful. He helped me figure out what was best for my vehicle.
8/5/2021
Shelly H. VERIFIED CUSTOMER
So friendly
8/5/2021
Teresita C. VERIFIED CUSTOMER
Awesome Service!! 5 Stars
Thank you so much..Highly recommended.
8/5/2021
Nubia G. VERIFIED CUSTOMER
He was very kind person and took care of the car very well
8/5/2021
KARI J. VERIFIED CUSTOMER
She was very helpful and nice
8/5/2021
George T. VERIFIED CUSTOMER
Great service!
8/5/2021
Catherine T. VERIFIED CUSTOMER
Mr. Jim Palmer is my husband’s, my friend Marsha Kawasaki’s, and my “go-to” Lexus Dealer Consultant.
He is conscientious of keeping us updated with the status of the vehicle being serviced.
An added plus is that he is very courteous and always greets us with a smile.
Thank you, Jim, for being an AAAAA-rated Longo Consultant.
Catherine N Tanaka
8/5/2021
Kathleen B. VERIFIED CUSTOMER
Man Wong is a terrific service rep. He is a credit to Longo Lexus and the reason I will keep coming to Longo.
8/5/2021
Sukanit S. VERIFIED CUSTOMER
Everything handle great
8/5/2021
Joselito L. VERIFIED CUSTOMER
I just submitted a detailed review on the previous text review survey from
****-****-xxxx. You can refer to that detailed review. I will not repeat it here.
As a summary, your people should always be thinking, Customer Satisfaction and always be cognitive of the follow up Survey Letter or Communicstion which you are doing now, for which the PENSKE GROUP to my knowledge since 1992.
8/5/2021
Quy D. VERIFIED CUSTOMER
Service staffs had provided an excellent customer service ????????
8/5/2021
Joan K. VERIFIED CUSTOMER
John yang was very helpful. Gave me the best advice to my service and repair. Uber service back and forth. Hassle free.
8/5/2021
Zhenhua Y. VERIFIED CUSTOMER
good service
8/5/2021
Ausencia S. VERIFIED CUSTOMER
First the car was not fixed, the car still has the same problem, they wrote on the paper that it was because of some loose items inside the car, and the sound was on the outside. Second nobody explained to me what they had done to the car i just paid and they just handed me the keys. And third the car handle on the driver side was dirty like grease. I love my car but overall service this time was really bad
8/5/2021
John P. VERIFIED CUSTOMER
Man wong was great
8/5/2021
Michael T. VERIFIED CUSTOMER
Beau Ly explain to me about the service and answering my questions. The technician forgot to reset my maintenance light. Overall I’m happy with the service.
8/5/2021
Phi H. VERIFIED CUSTOMER
Representative ask for technician name. She was also kind of rude when I came to pick up my car. How would I know that? I do like the texting to update information regarding maintenance.
8/5/2021
ALEX B. VERIFIED CUSTOMER
Real professional. Took care of me and our car, real smooth process with no friction. Much appreciated!
8/4/2021
ALEXANDER R. VERIFIED CUSTOMER
Excellent service as usual
8/4/2021
CLINTON O. VERIFIED CUSTOMER
Robin is an excellent customer service rep. We are thrilled with Longo Lexus