So far I am please with service. Frank, you demonstrated professionalism in dealing with client; making necessary follow ups. Thank you.
8/6/2021
Genevieve E. VERIFIED CUSTOMER
Very friendly and helpful
8/6/2021
Brandon V. VERIFIED CUSTOMER
Great service. Rodolfo helped answer all of my questions and took care of everything I needed. Overall great experience.
8/6/2021
MARICRUZ N. VERIFIED CUSTOMER
Yes everything went great, thank you so much. I will be waiting for the survey and happy to leave my positive feedback.
8/6/2021
Yuemei S. VERIFIED CUSTOMER
Very good
8/6/2021
Howard H. VERIFIED CUSTOMER
Kelly is great at communicating/explaining my car’s needs.
8/6/2021
Edwin R. VERIFIED CUSTOMER
He is very nice and helpful
8/6/2021
Helen C. VERIFIED CUSTOMER
The sale representative is very polite and nice
8/6/2021
Jennifer N. VERIFIED CUSTOMER
The service Kelly provided was nothing but exceptional. I’ve always love coming to Lexus as it has one of the best customer service. However, the experience I had with the cashier was far from what I would expect from Lexus. I had already paid for my vehicle and was expecting to go in and grab the keys and go. When I arrived at the cashier, there were two windows,
. The one for express checkout did not have anyone and I stood in front of the cashier waiting patiently for her to acknowledge me. I waited, and waited, and waited… nothing. Finally I asked if if the window was for express checkout, she then looked up and rudely said “I’m in the middle of doing something. Be with you when I’m done” I completely understand when someone is in the middle of something but if a customer stands in front of you, it doesn’t hurt to look up and say “hi, I’ll be right with you”. I was a bit taken back at the situation as I’ve never had Lexus be as rude as the cashier that day. I hope IF I decide to come back to Longo, I wouldn’t have to go through that again.
8/6/2021
CHI I. VERIFIED CUSTOMER
Kelly was helpful to help me to claim my warranty work. My car remained in good order although t is a 2018 model. Thanks for Kelly and thanks for Longo!
8/6/2021
Michael V. VERIFIED CUSTOMER
Man Wong is very professional
8/6/2021
Peter M. VERIFIED CUSTOMER
Always great
8/6/2021
SUNG P. VERIFIED CUSTOMER
Real greate. He is so kind and wonderful. I want to meet him again later.
8/5/2021
Divina F. VERIFIED CUSTOMER
Excellent! We bought our RX300!yr 2002 and continuously running efficiently because of Longo service. We could get outside service but Longo is competitive and reasonable.
Deserve discount has been applied on last appointment and really appreciate it. Longo always given customers total satisfactions and complete services. Please keep up the good work! Thank you
Mr Benedicto Fernandez
****-****-xxxx
Email:
8/5/2021
Rebecca T. VERIFIED CUSTOMER
My situation was a little different then I suppose it should have been. Jackelyn I’m sure did her best but I was not satisfied with the problem at hand. So I dealt with the service manager, Clem Cisneros. He made me feel like I was being heard.
8/5/2021
Dhruba B. VERIFIED CUSTOMER
I am satisfied with the service provided by Robin Lo.
8/5/2021
Fernando C. VERIFIED CUSTOMER
Thank you,
8/5/2021
Denise R. VERIFIED CUSTOMER
Always a pleasure to visit Longo Service Dept.
8/5/2021
Thomas G. VERIFIED CUSTOMER
Great Excellent service agent professional courteous knowledgeable