Rudy was great! He explained the work in a patient manner. Kept me informed of work status, and facilitated a loan car when the work was done the same day.
8/7/2021
Guillermo G. VERIFIED CUSTOMER
Great experience
8/7/2021
Ronald N. VERIFIED CUSTOMER
Jackelyne was very helpful, knowledgeable
and pleasant to work with.
I always appreciate the great service at Longo!
Thank you!
-MaryKay Nichols
8/7/2021
Simon V. VERIFIED CUSTOMER
Good service
8/7/2021
Richard A. VERIFIED CUSTOMER
Michael Chico was knowledgeable and friendly and extra helpful in getting my vehicle fixed. Thanks for the great experience
8/7/2021
PEI S. VERIFIED CUSTOMER
Amount of gas on loaner were documented incorrectly. My car was very dirty with orange spots all over hood and some areas of door. It was later all polished and fixed, but shouldn’t be happening from any professional service dept.
8/7/2021
Jeffrey K. VERIFIED CUSTOMER
This is the third visit for the same issue and no resolution. I have requested a manager call back several times including today and have yet to speak to a manager. I do not feel confident in the service teams ability. I think a master certified tech should look at the vehicle.
8/7/2021
Marcelino S. VERIFIED CUSTOMER
Thanks for helping and making it easy and smooth for me.
8/7/2021
MICHELLE Y. VERIFIED CUSTOMER
Good service
8/7/2021
Jasmine D. VERIFIED CUSTOMER
As always, Frank went above and beyond during my service. During my visit with him, I wasn’t aware I still had an active warranty on my car as I thought it expired around the time of my previous appointment in 2020. He actually informed me of the active warranty (thank you!), and walked me through how I could get the most out of the covered services before the warranty expired.
He has been the go-to advisor for my family for almost three years now. Ever since I transitioned over from the Lexus dealership in Minnesota to Longo Lexus in 2019, Frank always provided the best service. Despite COVID and its effect on the service industry, he continues to give it his all, as well as keep a line of communication open for any questions, comments and/or concerns. I wouldn’t expect anything less from him. Thank you, Frank! Looking forward to working with you in the future again. Jasmine
8/7/2021
Thomas B. VERIFIED CUSTOMER
Attentive and courteous
8/6/2021
Yeonshin P. VERIFIED CUSTOMER
Will be back ! Thanks
8/6/2021
Johnny Y. VERIFIED CUSTOMER
Tell me to replace part which is not necessary.
8/6/2021
Chunying Y. VERIFIED CUSTOMER
Thanks your very good services.
8/6/2021
LAI C. VERIFIED CUSTOMER
Everything was done as agreed and periodic updates were provided. Waiting room atmosphere was nice