David is great and very professional. Always look forward in taking my cars to him.
8/10/2021
Lorenzo B. VERIFIED CUSTOMER
????
8/10/2021
Susan K. VERIFIED CUSTOMER
My service experience with Jennifer Lea was outstanding!
8/10/2021
Alexa G. VERIFIED CUSTOMER
He was super helpful and took the time to explain everything to me.
8/10/2021
Steven S. VERIFIED CUSTOMER
I am not happy that once my vehicle was done getting maintance on it, that a regular valet person was allowed ro drive my car. I have a highly modified Lexus RCF that is only supposed to be driven by the Master Tech to avoid any valet young technician from driving my car reckless to test the power of the car and potentially costing Longo thousands of dollars in repairs. I hope this is a first and last time of this issue happening, as i have brought my car to Longo for the last 2 years after having a horrible experience at Crown, where one of their valets took my car for a 2 mile joyride, and cracking my entire front lip, costing them $2700 dollars in repairs. And then them trying to lie to me about it happening. To avoid this in the future, i am asking that my car only be handled by the Master Techs because i know they are used to handling the supercar LFA.
8/10/2021
Michael R. VERIFIED CUSTOMER
Frank has been my advisor for many years - starting with my previous car a 2006 LS 430. He always does a great job for me. The only issue I had with this service, which is not Frank's fault, was how long it took. I decided to wait instead of getting a loaner car. I was at the shop from 7:45 until 1:00. Probably not go without a loaner car in the future.
8/10/2021
Jimmy C. VERIFIED CUSTOMER
Always great service and vehicle maintenance from Frank
Thank you
8/9/2021
HUNG S. VERIFIED CUSTOMER
Good job.
8/9/2021
Hong Z. VERIFIED CUSTOMER
Good service from Jennifer Lew
8/9/2021
SONIA T. VERIFIED CUSTOMER
Always had a wonderful experience at your dealership. The staff are all professional and polite towards the customers.
8/9/2021
Patrick T. VERIFIED CUSTOMER
Excellent service all the way around with good appraisal, explanation, and photos
8/9/2021
James D. VERIFIED CUSTOMER
As always Frank Lorusso was outstanding. He goes the extra mile for me and as a loyal customer of Longo Lexus I really appreciate his attention to service!!
8/9/2021
Po Tsuan. VERIFIED CUSTOMER
It is doing a good service. I am very thanks you do lot of for me.
8/9/2021
Dan N. VERIFIED CUSTOMER
Excellent customer service .
8/9/2021
Maribel R. VERIFIED CUSTOMER
Mr. Yang was very helpful and courteous. It was a pleasure doing business with him.
8/9/2021
Robert Y. VERIFIED CUSTOMER
Quick amazing and very responsive. Always made sure I was informed and managed my expectations perfectly
8/9/2021
Marcel S. VERIFIED CUSTOMER
Fast friendly and efficient.
8/9/2021
Lily K. VERIFIED CUSTOMER
John Yang was great! Very informative and respectful. The other staff was also very welcoming and attentive. The lobby waiting area was clean and well stocked. The system of calling service guests to the counter was very efficient. I also enjoyed the organization of how the cars are to be picked up after service, and that I received a text when my vehicle's service was completed. Thanks Longo Lexus! I will definitely be back. :)
8/9/2021
Hua M. VERIFIED CUSTOMER
Her service is very good, I am very satisfied and thank her
8/9/2021
Lesley S. VERIFIED CUSTOMER
The service was performed in a timely manner, and my car was ready sooner than expected.