Exceptional courtesy and competence of the team, and James Luong in particular. I'd like to extend my gratitude to Pete for his excellent job washing and cleaning my car.
Thank you!
Jacek K
1/13/2018
Curtis I. VERIFIED CUSTOMER
Marshall has always provided top-notch customer service. He truly cares about the customer and takes the time to answer any questions that I have. I am very thankful that he is my advisor. Outstanding support and great job! Kudos to Marshall!
1/13/2018
Chao F. VERIFIED CUSTOMER
Very smooth experience with service, getting a loaner car, and pick up my car. Thx!
1/13/2018
Debra V. VERIFIED CUSTOMER
It was a great experience as always.
James is always courteous and professional
1/13/2018
Carlos L. VERIFIED CUSTOMER
Flawless service process , efficient and professional
1/13/2018
Tinh D. VERIFIED CUSTOMER
Good
1/13/2018
Saba A. VERIFIED CUSTOMER
Warm and genuine customer service. Thank you.
1/13/2018
Marta T. VERIFIED CUSTOMER
I am totally satisfied with the my experience at the Lexus service. Every person that helped was so nice. Thank you!
1/13/2018
Himansu N. VERIFIED CUSTOMER
James is awesome as always.
1/13/2018
Teresa B. VERIFIED CUSTOMER
Chris was knowledgeable about the problem with my vehicle, kept me aware of what was happening, and definitely went the extra mile for me!
1/12/2018
Mike G. VERIFIED CUSTOMER
Extremely satisfied with the prompt service and professionalism provided
1/12/2018
Santosh K. VERIFIED CUSTOMER
The service was great but it would have been slightly better for me if I was notified when the car was ready to drive instead of while the car was getting cleaned. Would have cut down on the unnecessary wait outside. Would have just preferred to work at your neat business area. This is not a big deal but just a suggestion.
1/12/2018
Raghu A. VERIFIED CUSTOMER
I was very happy with your services.
1/12/2018
Gagandeep S. VERIFIED CUSTOMER
I got to my appt around 905. I was told it would take about 1.5 hours to complete so I decided to wait. No one came Rk notify that it would be longer. My appt lasted for about 3 hours.
1/12/2018
Ann S. VERIFIED CUSTOMER
James is the best.
1/12/2018
Mukulrai B. VERIFIED CUSTOMER
Very good and timely service
1/12/2018
Jenny N. VERIFIED CUSTOMER
Thank you, Gary for being so helpful to me when I was there for the service of my car.
1/12/2018
Grace K. VERIFIED CUSTOMER
James is the best service advisor. We have had many as we’ve owned lexus vehicles for over 10 years. We will never go to someone else. James is the reason why we always come back to Stevens Creek even if it is further away and more expensive than going to a regular mechanic or service center around our area.
1/12/2018
**** T. VERIFIED CUSTOMER
Thanks for the prompt service - excellent.
1/12/2018
Charles F. VERIFIED CUSTOMER
Marshall Bank's provides outstanding service
with a smile and positive attitude.