Lexus of Stevens Creek Auto Repair Service Center

Michael provided excellent customer service. The only thing I would change about my experience is not from Michael but the fact that all my settings for seat and mirrors were changed from my settings. I had programmed my seat preferences in L1 but when I pushed L1, it was different from where I set it. This isn’t a big deal, just a little annoying is all. This won’t prevent me from getting my car serviced there and I’d totally recommend others to go there. This is said in the spirit of providing honest feedback.

It was great, however I suggest the clean the glasses from inside too specially front and back. Thanks

Very good service all the way. Many thanks to Aaron Ginn for making things easy.

Thank you for the excellent service!

Thank you!

Good service

Dissapointed I was told one price for tires, then someone tried to up-sell me for a new much more expensive repair. I did not hit a pothole! I could buy two sets of new tires for what you wanted to charge me. Don’t like surprises.

Can always count on personalized service from Ramsin.

Nathan delivered exceptional service as usual.

Bad and slow service. Could not solve problem and wasted my time.

I appreciate having Gary as my point of contact again. I like the personal service he gives me and his pleasant and accommodating attitude.

You guys broke a part on my car while checking for a noise. And your people didn’t even tell me, they just left the part in my car. What the ****? Is this the expectation from Lexus’s service center? I have been going to lexus service since I bought the car. It’s terrible. Really WTF

First class service Thank you thank you

It was very good

I find Mr. Carlos Muniz services very satisfactory and I’m very happy.

Paymon was very helpful in explaining my car’s issues and flexible with my rental car return which was very helpful because I live in Santa Cruz

Mr Saini greeted me promptly at 7am. He initiated the service process fast. He stated it would take about 2 hrs to complete. I waited while using the quest computer and within 2 hrs Mr Saini informed me my car was ready for pickup. A fast and efficient morning process.

Good service as always

First, when the driver didn't show up at the scheduled time to pick up my vehicle, there was no communication and I had to call the service department and found out Ruben was out sick. Finally someone showed up 2 and half hours later to pick up my vehicle. Around 4:30pm,I received a text saying my car is ready for pick-up. I was under the impression that my car will be delivered. I called customer service again and asked for Frank but he was with a customer. I told customer service I cannot come this afternoon and she told me I can come tomorrow morning. At this point, I figured out I just had to pick up myself and my car will not be delivered. When I went in the next morning, I parked my loaner car at spot #7 and went in to the cashier. I was stopped by Camille Miguel at shuttle desk and she said I cannot park my loaner car in the front and I had to move the loaner to the backdoor. I said okay and there's a change of procedure because for the past 10+ years I was told to park the loaner and then head to cashier. Camille Miguel said no it has always been this way there's no change of procedure. She made me feel like I am at DMV and I didn't foll.ow the rule. I certainly didn't feel like I am the customer. I went back to move the loaner and then came back to cashier. I asked to speak to Frank. Frank proactively tried to improve my experience by offering a free detail and a SUV loaner car since I mentioned I am looking to get a SUV. I was at the cashier and doing the paper work to get the loaner SUV,Camille Miguel was there and asked why I cannot keep the same loaner car. Again her attitude made me feel like I am creating more work for them, if I keep the same loaner, I will not need to do all the paperwork AGAIN for the SUV. I have come to Lexus for all my services and I am a happy customer up till today. Camille Miguel is a big factor. She truly delivered a DMV experience and made me feel like I did something wrong twice. I appreciate Frank trying hard to improve my experience. This is my honest opinions.

Timely great service. Courtesy loaner car helps with the longer service time.