Great customer service from beginning to end. 5 stars. Enjoyed my chat with Paymon and the convenience from what the entire Lexus team offered.
10/28/2018
THANH L. VERIFIED CUSTOMER
Thank you
10/27/2018
Barbara D. VERIFIED CUSTOMER
Nathan, you provided excellent service! I was completely satisfied.
Barbara Z. Dawson
10/27/2018
NANCY N. VERIFIED CUSTOMER
Everything went smoothly. Michael and Sherwin are very helpful people. They informed me that I needed new tires since the fronts were wearing off. They got the job done quick
10/27/2018
PETER S. VERIFIED CUSTOMER
Carlos always is thorough and explains everything clearly. He makes sure we have loaners and/or transportation as needed. We appreciate his checking in with us through the process and of course are very happy with the healthy discount. That he’s worked in the shop gives us added security that he totally knows what’s going on with our cars. We truly appreciate Carlos.
10/27/2018
FRAN P. VERIFIED CUSTOMER
Excellent customer service from arrival to when I picked up my car. I appreciated being updated throughout
10/27/2018
Mary M. VERIFIED CUSTOMER
As always, Paymon was extremely helpful & responsive to my questions & requests! He’s great!
10/27/2018
Andrew V. VERIFIED CUSTOMER
The service time took more than an hour past the promised time.
10/27/2018
Elizabeth V. VERIFIED CUSTOMER
A little confused because we went a different way into the whole program we did not use a valetto get Ssigned a service affbisor and so it three the whole ease out the window
10/27/2018
PHUONG T. VERIFIED CUSTOMER
Thank you for your help. I'm very happy for this service . Appreciate.
10/27/2018
ANA G. VERIFIED CUSTOMER
Great customer service, friendly, welcoming!!
I usually go to Lexus Fremont and this is my first time going in San José. Your service was superior/ excellent!
Thank you so much!
Ana Lilia
10/27/2018
Yen Thi. VERIFIED CUSTOMER
Excellent - Mike is great to work with - very friendly and detailed. I always request for Mike
Thanks
10/27/2018
ALLISON N. VERIFIED CUSTOMER
Great job
10/27/2018
Ajay K. VERIFIED CUSTOMER
Great Service as always. Deep is an excellent advisor , very helpful and always goes extra mile. Would like to nominate him for employee of the year
10/27/2018
ABID M. VERIFIED CUSTOMER
Dru really made an effort to streamline the process and kept me informed when unanticipated service was needed. He answered all my questions. Excellent job.
10/27/2018
Han Z. VERIFIED CUSTOMER
Neat service! I like it!
10/27/2018
Hai N. VERIFIED CUSTOMER
Consultant was very pleasant!
The wait to talk to a consultant was a bit unreasonable
1 hour & 10 minutes