I had my car detailed & am very unsatisfied about the spot on the leather seat. Please let me know the name & phone number of the manager that I can discuss this with.
I am a long time Lexus customer.
Thank you for your help.
Wendy D
12/20/2019
LILLY L. VERIFIED CUSTOMER
Thanks Steve really helpful and good service
12/20/2019
Kenneth M. VERIFIED CUSTOMER
Elmer Ferrer was the service advisor for my 18 Dec 2019 service visit to the Lexus of Stevens Creek Service Center. He efficiently managed all of the items related to the work required on my car. Elmer is very experienced, knowledgeable, and courteous. In addition, he made sure that my car was available on time and contacted me when it was ready. This service visit was very positive experience and I intend to request Elmer on my next service visit.
Ken Matosian
12/20/2019
Neeharika A. VERIFIED CUSTOMER
Excellent service
12/20/2019
Dana P. VERIFIED CUSTOMER
Dru took amazing care of my service case and always kept me updated every step of the way. Would highly recommend
12/20/2019
Lisa A. VERIFIED CUSTOMER
The service today was excellent - everything was taken care of quickly, I was never waiting for more than a few minutes. Samson and the team there were also very friendly and helpful.
12/20/2019
Mohsen L. VERIFIED CUSTOMER
Ramzi is the best service person at Lexus, he went above and beyond the call of duty to service my special requests and make sure the car is in tiptop shape. He personally test drove the car even after the mechanic at Lexus drove it to make sure that all my special requests have been taken care of really appreciate his help and outstanding support. I’m a happy camper at Lexus I was so happy I even bought a backpack at the shop and anew key holder
12/20/2019
Alex P. VERIFIED CUSTOMER
Service was completed quickly and on time. Thank you.
12/20/2019
Jaime P. VERIFIED CUSTOMER
Carlos is amazing to work with, by far my favorite Service Consultant an I won’t see anyone else from now on.
12/20/2019
Long M. VERIFIED CUSTOMER
Ramsim is very friendly and very professional when he explained everything what's going with my car after got done services.
I'm very happy with services from Ramsim and all the people at the counter when helped loans me a car.
For sure I will be back in the future.
Thanks all!!!
12/20/2019
Vincent F. VERIFIED CUSTOMER
I had an excellent experience with Lexus Stevens Creek. The service consultant, Michael, was courteous and thorough by checking the repair himself.
12/20/2019
Kenneth P. VERIFIED CUSTOMER
Treated well like always
Payman is a great service advisor
12/20/2019
Aile C. VERIFIED CUSTOMER
Good
12/20/2019
Kevin G. VERIFIED CUSTOMER
We really enjoy working with Marshal
12/19/2019
Liang G. VERIFIED CUSTOMER
Don’t know why my car wasn’t washed today.
12/19/2019
Jocelyn B. VERIFIED CUSTOMER
You’re always going out your way to help me and I’m grateful for your help and suggestions thank you very much
12/19/2019
Mahesh N. VERIFIED CUSTOMER
The whole experience was very good; from the check-in to getting the car back was very professionally handled. Michael Negi is a very customer friendly service advisor
12/19/2019
Susan A. VERIFIED CUSTOMER
Elmer was absolutely wonderful- pleasant, professional and kind. Please take good care of him. I’d hate to lose him to BMW!
12/19/2019
Clara P. VERIFIED CUSTOMER
I am very pleased with the service provided, Deep was very professional and understanding of my needs.
12/19/2019
Anh D. VERIFIED CUSTOMER
Again i am very happy with this Service too.
My sincere thank you to Everyone that involved.