it took me almost 1 hour to get service although I have already scheduled appointment in advance
12/29/2019
Melissa M. VERIFIED CUSTOMER
Thank you for everything.
12/29/2019
Raphy M. VERIFIED CUSTOMER
I’m always satisfy
12/29/2019
Vivek G. VERIFIED CUSTOMER
I am very happy with randy and lexus service. My need was handled very professionally. Thanks!
12/29/2019
Vilma G. VERIFIED CUSTOMER
Nathan was the guy who helped me. He was very nice and very quick.
12/28/2019
Tung V. VERIFIED CUSTOMER
Samson is very knowledgeable and has helped me tremendously. Best Service Advisor I have ever worked with! Would definitely come back. A++
12/28/2019
Danieve J. VERIFIED CUSTOMER
Great service
12/28/2019
KIM C. VERIFIED CUSTOMER
110% satisfied with the service at Lexus Stevens Creek. Monika always goes above and beyond to make my experience easy and delightful. She’s the best!
12/28/2019
Teresa V. VERIFIED CUSTOMER
Service couldn’t have been any better!! The bumper repair was done so well and getting the service done at the same time was so helpful for me. Thank you for always going out of your way to make my life easier. I’ve been driving Lexus for over 20 years not only because it’s a good car, but for the outstanding service department. Mike Babcock is the best!! Theresa Vonderschmitt
12/28/2019
THU T. VERIFIED CUSTOMER
Excellent
12/28/2019
Beth S. VERIFIED CUSTOMER
Michael was great and the service done on the car was fine but I waited twenty minutes for my car to be brought out after I paid. I have owned Acuras, Hondas, and Toyotas and have had speedier service at all three of those dealerships even on their busiest days.
12/27/2019
Benjamin C. VERIFIED CUSTOMER
I had to wait over an hour just to check in the car. I was not notified that an inspection had been done on Sat until Mon. I was not notified that the car was ready until Wed morning. I will consider other service centers for our future business and purchases.
12/27/2019
Sheila L. VERIFIED CUSTOMER
Thank you Tommy for great customer service and quick check in and pick up. Appreciate the reminder on the warranty and next car service.
12/27/2019
Binh T. VERIFIED CUSTOMER
Excellent !!!
Great support.
Thanks
12/27/2019
Robert T. VERIFIED CUSTOMER
Nathan is a very courteous and friendly advisor w/customer service at the core. He helped me get my car in-n-out with efficiency without a worry. I was concerned when I saw all new advisors but Nathan is the guy for ongoing customer satisfaction at Stevens Creek Service CTR! Great Job!
12/27/2019
Cindy L. VERIFIED CUSTOMER
The engine hook was not covered properly, I had to do emergency stop on the road side on 280 today to check it because I didn’t know why the screen showed red on the hood. Luckily, it was just the hood but I had to get out my car on highway which is not a good experience.
12/27/2019
Ronald C. VERIFIED CUSTOMER
Randy Solomon delivered excellent service.
12/27/2019
Ronald L. VERIFIED CUSTOMER
Nathan is the best
12/27/2019
David H. VERIFIED CUSTOMER
Samson - 10/10. Appreciate the help have a great holiday season.
12/27/2019
Sriwath R. VERIFIED CUSTOMER
The overall service experience was very quick and very professional.