James is a 10! He truly is a most valuable consultant at Lexas! Jan Chang
9/24/2017
MANI S. VERIFIED CUSTOMER
Even though it was My first time at a Lexus dealer the car drop including loaner took just about 45 minutes. Excellent!!
9/24/2017
Anthony T. VERIFIED CUSTOMER
James always provides me great customer service.
9/24/2017
Jianmin Z. VERIFIED CUSTOMER
Good service!
9/24/2017
Donald R. VERIFIED CUSTOMER
Great service experience.
9/24/2017
Joyce O. VERIFIED CUSTOMER
James is thorough and has helped me in the oast
9/24/2017
Michelle P. VERIFIED CUSTOMER
He's exceptional! The only consultant I trust in the past 4 years.
9/24/2017
Tina A. VERIFIED CUSTOMER
I was disappointed that I had to wait 40 minutes after my appointment time to be helped (although Mike Babcock did provide efficient service once it was actually my turn).
In the past, when picking up my car, the gas has been topped off and car washed, which was much appreciated. This time, my car was returned to me without paper covers on the floor mat, and I found additional trash left by the service team on the floor of the car.
Overall, this visit was significantly less satisfying than prior visits.
9/24/2017
Liang C. VERIFIED CUSTOMER
Very good quality service!
9/23/2017
Richard T. VERIFIED CUSTOMER
Thanks
9/23/2017
Lan P. VERIFIED CUSTOMER
I had been there, this time I really like the service, Mike explained and answered
all the concerned. He's very nice and knowledgeable.
I also love love my SUV detailed today. It's so cleaned thank you team work.
9/23/2017
Patricia W. VERIFIED CUSTOMER
Really liked my service representative...he cared!
9/23/2017
Tom M. VERIFIED CUSTOMER
All was taken care of w/o any issues.
9/23/2017
Nga N. VERIFIED CUSTOMER
Very satisfied job, well done!
9/23/2017
Jon S. VERIFIED CUSTOMER
I was not happy at all with the service I was provided. I turned in my car for it's 25K mile service. In addition to that, all depending on the various road conditions, I hear crackling under the dash on the driver side. Something must be loose under the dash to make this sound. This happened in 2016 in which you guys fixed on the passenger side. It is now happening on the driver side. I was proactive, and I took a video of my car while I was driving when it was making the crackling sound. I have provided proof, and Tony Machado chose to overlook my video in which you can clearly see where the sound is coming from; moreover, you can hear it. He said that he had a few technicians drive the car, and they couldn't hear it, so they are not going to do anything about it. I find this unacceptable. The road conditions are very smooth where the Lexus service station is at, and I do not have the time to drive all of the place with a technician, so thats why I took the initiative and provided proof by video. Like I stated, this happened in 2016, and I provided a video along with sound as proof, and you guys took care of the issue. We need to talk, and this needs to be resolved. The really need to fire the crackling.
9/23/2017
LINDA S. VERIFIED CUSTOMER
So many cars waiting to be serviced, but I was impressed with the care and attention that your staff gave all of those waiting!!
9/23/2017
Juan C. VERIFIED CUSTOMER
I didn't mean I was happy with James. I mean I'm very please with outcome of the work. Except for the washing of the car. I mean cleaning of the front windshield from the inside. They seemed to use an oil and I had to clean again once I got home. Regarding James, he really did explain things to me to much. For example, I was waiting for a phone call. It want till I got home and read the paperwork did I realize I should have looked my email. I'd prefer to work with a different person son next time. But I do like the work your technicians do.
9/23/2017
Maria T. VERIFIED CUSTOMER
Wonderful service u till I went to pick up the car. After checking out it took 40 minutes to get my car
9/23/2017
Darlene S. VERIFIED CUSTOMER
He is very attentive and listens. I have been knowing him even before he had become a Service Consultant. I have made him my main consultant for the above mentioned reasons. Thank you for having him as one of my favorite employees.