He was really nice and very professional on his job. Always like to go to him when It comes to take our cars for services.
5/4/2020
Elaine L. VERIFIED CUSTOMER
good service , thanks
5/4/2020
Carlos I. VERIFIED CUSTOMER
Great customer service, thanks
5/4/2020
PUNAM B. VERIFIED CUSTOMER
Beyond grateful for my recent experience with Bruce. I brought my car in as instructed by AAA after a battery jump. It was a false alarm and my car battery was fine. I felt embarrassed for coming in but was assured by both Bruce and Jesus C that safety is important and better to be safe than sorry. They provided excellent service from the moment I brought my car in to the time of pick up. I have a lot of trust in Bruce and prefer to bring my car to him.
5/4/2020
Luis M. VERIFIED CUSTOMER
Danny took very good car my car as well as kept me updated at all times thanks again Danny!
5/4/2020
Maria C. VERIFIED CUSTOMER
Good customer service.
5/4/2020
Lynette R. VERIFIED CUSTOMER
Jesus was professional and courtesy.
5/4/2020
Ruben M. VERIFIED CUSTOMER
Marissa was great I will request her to be my service advisor going forward. The issue I have is that I took my truck in for service had no issue with the battery truck would start every morning no issue. The morning after I picked up the truck the battery was completely dead so I jump started it got to the store parked did my shopping came out to leave and it wouldn’t start again had to call aaa to get it jumó started. So I don’t understand what happened with my battery I had to go out and spend 200 for a new one. Wondering what happened
5/4/2020
Andres T. VERIFIED CUSTOMER
He is very professional, with excellent customer service skills. Very informative and courteous. Thank you.
5/4/2020
Eduardo M. VERIFIED CUSTOMER
Kayla was very friendly, informative, and professional. Very happy with the customer service part.
5/4/2020
Warton W. VERIFIED CUSTOMER
None
5/4/2020
Sara R. VERIFIED CUSTOMER
Marissa was great, she called me once the mechanic checked my vehicle and informed me of what the vehicle needed. Marissa also asked if i wanted to do the 2 items that were recommended. She also called me right away to let know that the vehicle was ready. Very nice and helpful.
5/4/2020
Javier V. VERIFIED CUSTOMER
Kayla made it extremely comfortable under the conditions we live in right now. She went above and beyond to make sure we were taken care of! Keep up the good work Longo!
5/4/2020
Guadalupe Z. VERIFIED CUSTOMER
Problem was not fix.
5/4/2020
Madelaine S. VERIFIED CUSTOMER
I thought I was going to get an oil and lube but was told when I checked out it wasn’t due until 10,000 miles
5/4/2020
Reynaldo N. VERIFIED CUSTOMER
Thank you Alex
Your service was professional and friendly
And you helped in getting me some service discounts
Great job
5/4/2020
Ali Z. VERIFIED CUSTOMER
I am totally satisfied great service great communication great delivery personalized service I'm very happy to have purchased my vehicle at Longo Toyota and I will highly recommended it as the place to purchase your Toyota as well as service. I am planning to revisit the service department and look for Matthews assistance on future repairs thank you Longo Toyota
5/4/2020
Marisol J. VERIFIED CUSTOMER
Everything went smoothly and timely. Thank you.
5/4/2020
Emanuel C. VERIFIED CUSTOMER
Hello.
To be honest Mathew McCarty customer service was okay. What I’m upset about and I explained that to Mathew that it took over two hours to service my truck. I had made an appointment to service my truck at 3:47pm but I intentionally got out of work early to get there earlier than my schedule appointment, with the intention if I get there early they’ll service my truck earlier, get out earlier from longo toyota . I arrive at exactly 3:11pm , that’s 36 mins ahead of my schedule appointment. It upsets me that I waited more than two hours to get my truck back. Secondly how you guys don’t prioritize customer that actually make it to the appointment on time or before schedule appointment. There no sense of urgency with longo toyota service team. For what I saw , is employees being in their personal phones texting away.. really disappointed on longo toyota , I thought longo toyota was the best there is. I’m surprise because I’ve gotten my truck fixed with longo toyota collision department twice . They’re service was outstanding and on point. I rate longo toyota service department an “F” .