I was told exactly what was going to happen and kept informed as I was told I would. My car looked as if I just drive it off of the sales floor when I picked it up,
6/18/2021
Paulina G. VERIFIED CUSTOMER
Great customer service thank you
6/18/2021
DAVID P. VERIFIED CUSTOMER
Great service
6/18/2021
Dennis M. VERIFIED CUSTOMER
Biagio always takes awesome care of all the vehicles I bring in , he is a major part of why I enjoy the services at Longo .
6/18/2021
GWENERVERE F. VERIFIED CUSTOMER
Will lookout for the survey
Mandi was very professional and very easy to talk to
6/18/2021
Christopher C. VERIFIED CUSTOMER
Martin was very helpful and knowledgeable.
6/18/2021
Carlos F. VERIFIED CUSTOMER
Great customer service
6/18/2021
Adam H. VERIFIED CUSTOMER
I made an appointment to get my oil changed. When I arrived at Longo I told everyone including Bruce Herrera that I was here to get my oil changed. I waited three hours and then was told that my oil had not been changed. When I looked at the paperwork it stated that I did not request an oil change. This is completely wrong. The only reason I made the appointment and came out was to get my oil changed. When I explained this to the payment people, and also expressed my confusion, and then also asked if it was even safe to drive my car as it's been 5000 miles without an oil change, I was told everything was fine. Everything is not fine. I'm still confused as to why I didn't get an oil and if I am doing damage to my car and maybe even incurring safety issues by not getting one done. I'm angry that I wasted half my day over all this. I explained all of this to Savannah on chat yesterday and was told a manager would be emailing me back to explain why I didn't get an oil change and what this might mean to my car. I have not heard back from a manager via email (6.17.21 at 8:09pm), which is how I prefer to communicate about this matter going forward.
6/18/2021
Estefania M. VERIFIED CUSTOMER
They didn't changed the oil.
6/18/2021
KATHY M. VERIFIED CUSTOMER
Great service, very informative during the process.
6/18/2021
Thuc H. VERIFIED CUSTOMER
Good job
6/18/2021
Norma R. VERIFIED CUSTOMER
The service was very good and he explained everything well to me .. And ask if I had any questions he could answer.
6/18/2021
Bawimondom K. VERIFIED CUSTOMER
Thank you for the service
6/18/2021
MARI ROSE. VERIFIED CUSTOMER
Teddy was nice and answered my questions.
6/18/2021
Maria B. VERIFIED CUSTOMER
Alberto was very kind and polite. He kept me informed the entire time. Thank you.
6/18/2021
Teresita G. VERIFIED CUSTOMER
I want to meet the owner of Longo Toyota.
Yes, I am serious. Let me know when you want to arrange it.