Great customer service and answered all my questions!
9/8/2017
Jeffrey H. VERIFIED CUSTOMER
Thanks to Jedediah for his exceptional customer service.
9/8/2017
Gregory P. VERIFIED CUSTOMER
From the first time I had to have a vehicle serviced and she helped me she has always gone above and beyond to keep me informed of the status of my vehicle both when it is being worked on and the estimated completion of work being performed and parts being ordered (when necessary). She has offered other services that Longo provides to it customers while their car is in service to make my experience more pleasant. Truly a team leader, she is very knowledgeable, kind and professional definitely an asset to your team and department.
9/7/2017
Daniel M. VERIFIED CUSTOMER
Kirk was great vehicle was promptly service and delivered as promised
9/7/2017
Sossi B. VERIFIED CUSTOMER
The car was brought in after an accident. After it was fixed, there were still problems with it. We have had to bring it back a couple of times and we are not done yet
9/7/2017
Ron Kock. VERIFIED CUSTOMER
I appreciate what Bruce did for me with intake and updating of the status for my routine maintenance aspect of my appt HOWEVER I AM TOTALLY UNSATISFIED WITH THE WAY PEOPLE HANDLING THE PICK UP PROCESS. There was an employee with an African American lady with short hair and eyeglasses who skipped ahead and helped someone who is way in the back end of the line (just because the customer was wearing a pair of scrubs and she went ahead and took care of that customer ahead of me and others who were ahead) she is totally unprofessional the way she skipped 5-6 people ahead and she needs to learn to uncheck that bias box before she comes to work!! I really felt like saying something to her. Also to better streamline the pick up process the employees need to guide us WHERE TO GO NEXT. Otherwise one could be sitting at the pick up booth for a very long time!! CRAZY EXPERIENCE AT THE END!!!! (Note Bruce was great but the employees at the delivery pick up area needs to learn how to handle customers in the order of arrival and not hand picking due to their personal preference) if this type of bias continues.....I AM NEVER COMING BACK TO LONGO TOYOTA for ANYTHING!!!!!!!!
Grace
9/7/2017
Steven U. VERIFIED CUSTOMER
I brought my 2014 Tacoma in for service at noon to change a flat tire and did not leave Longo until 5:45. It is hard to believe it took 5 hrs 45 minutes to change a tire. Alec told me my truck would be ready at 4. I called several times at 5 and could not get through. I had to call the front office to find out what was going on. Alec finally contacted me 5:10 and told me my truck would be ready at 5:30. I did not drive away until 5:45. I coach youth football and was 30 minutes late for practice. I appreciated the free car wash but there was several water spots on the windows, mirrors and bed of the truck. I understand same days are busier than others but it was frustrating not to get a phone call an hour after my truck was supposed to be ready and have to contact the office myself. Again, I know some days are busy but 5 hrs and 45 minutes to change a tire and perform a visual inspection? I expected more from the number 1 Toyota dealer in the world. In the end I was happy with the service but will not get the time I lost back. Next time I will consider taking my truck elsewhere.
9/7/2017
Peggy M. VERIFIED CUSTOMER
Vince gave me approximate completion time for a Sunday no-appt visit. It was exactly right.
9/7/2017
Edward M. VERIFIED CUSTOMER
Alex was very professional and informed me about everything that was to be done to my vehicle, he also helped me to take the shuttle back to work 5 star service a pleasure doing business with LONGO TOYOTA!
9/7/2017
Audrey R. VERIFIED CUSTOMER
From the get go Kirk was friendly and very attentive.
He answered my questions and full filled my customer experience.
Thank you
9/7/2017
Charito T. VERIFIED CUSTOMER
Kirk Wallace is a very reliable service representative. He always make sure that I am satisfied with the Toyota Longo Service. I want to commend Toyota Longo for keeping the best service representative to assist their customer.
9/7/2017
CHUN C. VERIFIED CUSTOMER
Andrew and Sean provided excellent service. Thanks you to both of them!
9/7/2017
LONG K. VERIFIED CUSTOMER
The repaired parts are costs expensive, otherwise it's great, and good service
9/7/2017
Derrick Z. VERIFIED CUSTOMER
I was arwarker to talk with customer service about my warranty plan
9/7/2017
Berenice G. VERIFIED CUSTOMER
This was my first car service and the staff was friendly however I scheduled an appointment at 8:30am thinking that is plenty of time before I got into work at 3 after I was told it should be ready by 2 pm . I was also under the impression that my car would be washed as I seen everyone else's car being washed and clean I also don't have a reminder sticker of my next oil maintenance app they left the old one on there . So for my first experience I'm not to happy hopefully my next experience is better the staff was friendly but that was it .
9/7/2017
Johanna S. VERIFIED CUSTOMER
Gregg was great. He treated us warmly, explained a few things and was cheerful while doing it. He made me feel comfortable about my cars issue and was able to take care of it in a shorter time than expected and for less than the original estimate. If you could give him a high five or a pat on the back for me I'd appreciate it ????
9/7/2017
Louis I. VERIFIED CUSTOMER
A simple yes or no is too simple.
I did say no. I also tried to make
a comment but this box is too small
to fully explain.
Please call ****-****-xxxx
9/7/2017
Lilia R. VERIFIED CUSTOMER
Muy bien todo muchas gracias
9/7/2017
Mary W. VERIFIED CUSTOMER
Alex kept me apprised of provress. Very pleased with his setvice.