Hello Longo Toyota team I just wanted to let you know that Miss Avalós Provides excellent service and provides all the info needed she also explains with luxury of details all of the special packages of repairs that Toyota offers she has a great customer skills. Very happy customer looking forward to comeback thanks longo Toyota for having such a great team ????
9/14/2017
Tianyu W. VERIFIED CUSTOMER
he is very good?
9/14/2017
Joe R. VERIFIED CUSTOMER
No hassle. Thanks.
9/14/2017
Sunny O. VERIFIED CUSTOMER
Very welcoming. Quick with what needs to be done in order to get my car back as soon as possible
9/14/2017
Kenneth S. VERIFIED CUSTOMER
Courteous and professional
9/14/2017
JAN V. VERIFIED CUSTOMER
Absolutely loved my service experience from the El Monte Longo Toyota service team! Matthew Menendez and Ryan Matthes and team members did above and beyond exceptional customer service from the moment I arrived in line to drop of my car through the end when I came back and picked up my car (11:30am-6:30pm).
9/14/2017
Amadeo B. VERIFIED CUSTOMER
Always excellent service
9/14/2017
Siew C. VERIFIED CUSTOMER
Matthew Mccarty did a terrific job when I came to Longo on monday. He is a very knowledgeable person and he hears all of your concerns and then he discusses all options with you. He takes the time to listen and then he offers solutions. He is kind, helpful and the person I would like to help me every time I come here. A+++++ 5 Stars
9/13/2017
Phyllis A. VERIFIED CUSTOMER
Daniel Tieu and other members of the service department were professional and completed service on my vehicle as promised. I used the courtesy shuttle to go to work while my car was serviced. The shuttle Driver was courteous and on time to pick me up. I was offed snacked by Longo staff while waiting for my car.
Unfortunately, even though I have purchased four cars from Longo Toyota, two from Longo Lexus, and recommended Longo to others, Who have also purchased cars from both Toyota and Lexus, I have no further intentions of getting i'm getting my cars serviced at the dealership. I'm going to try local totyota dealerships in my area possibly in Corona or Ontario because I sat waiting 3 1/2 hours for my billing paperwork to be completed after my car was serviced. Also, I heard numerous other people complaining about the same problem. Long has good reputation, so I hope someone can take care of this concern.
9/13/2017
ERIC T. VERIFIED CUSTOMER
The conversation with service experience at good. When I ask questions he give me answers right the way
9/13/2017
Marcia H. VERIFIED CUSTOMER
Hi, I have picked up my Prius. The brighten up and down button does absolutely nothing so the center panel that covers climate, audio, display and info is not easy to see. The other is ok. Marcia H
9/13/2017
Hiu C. VERIFIED CUSTOMER
Very good
9/13/2017
Malle S. VERIFIED CUSTOMER
Great service
9/13/2017
Tom S. VERIFIED CUSTOMER
Good job, I will be back.
9/13/2017
Hong V. VERIFIED CUSTOMER
Roy was a great consultant. He took his time to explain to me what was recommended for my Camry. He explained why it is necessary to change certain parts. He called me when my vehicle was ready and was very friendly throughout the process. I will be returning for future oil change. Thanks Roy!
9/13/2017
Lisa S. VERIFIED CUSTOMER
Monte was very friendly and helpful.
9/13/2017
Marcia D. VERIFIED CUSTOMER
RUBY WAS AMAZING. SO NICE!
9/13/2017
David H. VERIFIED CUSTOMER
Once again Moli did a great job! Our family (2-Toyotas) has his trust!
9/13/2017
Patrick L. VERIFIED CUSTOMER
Noli was amicable and cordial. He recommended the service that was right for me. It was a pleasure to work with him and will go back to him for future references.