Jimmy provided excellent service, professional and followed up with me, thank you.
11/9/2017
Claudia J. VERIFIED CUSTOMER
Ruby was supposed to call me back to confirm if a pool vehicle would be able to pick me up and take me back to the dealershipark to pick up my car. She did not call me back I texted her multiple times, and suddenly the driver was at my front door an hour later. I had to rush out the door turn off my kitchen oven. It was very stressful to leave my home quickly while the oven was on. She fail to Circle back and follow up like she said she would. Because you didn't follow up I assumed my car would be kept at the dealership overnight. I wasn't ready when the driver arrived at my front door.
11/9/2017
Huilan X. VERIFIED CUSTOMER
very good
11/9/2017
Peter L. VERIFIED CUSTOMER
Excellent service
11/9/2017
Kevin D. VERIFIED CUSTOMER
Carlos did a great job!
11/9/2017
Jerry S. VERIFIED CUSTOMER
Thank you much
11/9/2017
Jose P. VERIFIED CUSTOMER
Gregg is very friendly, courteous, and knowledgeable...a true professional!
11/9/2017
Maria H. VERIFIED CUSTOMER
When i was attended by Mr Torres. It was fairly quick and to the point. Got updates and my truck was done before the estimated time.
11/9/2017
Bonita S. VERIFIED CUSTOMER
Thanks, Johan!
11/9/2017
Mildred M. VERIFIED CUSTOMER
All was great except checkout which was slow and not very friendly.
11/9/2017
Mike L. VERIFIED CUSTOMER
Matthew was very professional and courteous.
11/9/2017
Saima A. VERIFIED CUSTOMER
Monte was so nice since the beginning. I will definitely comeback for further survices. And I really appreciate the family environment which was made by all the nice employees. All the staff are really nice. And monte kept me updated , at the same time, his team mate Danial was so nice as well.
11/9/2017
Lorreine P. VERIFIED CUSTOMER
Joseph provided excellent customer service. Thankyou!
11/9/2017
Mark C. VERIFIED CUSTOMER
Noli was superbly attentive about keeping me informed on the status of my repairs as well as any unforeseen costs or delays that arose. Very glad he was taking care of me!
11/9/2017
Leny P. VERIFIED CUSTOMER
Everything runs smoothly
11/9/2017
Miles S. VERIFIED CUSTOMER
Jade is excellent. However, no one has fixed my brand new car and the noise is worsening. I'm very upset and dissatisfied.
11/8/2017
Rosemary J. VERIFIED CUSTOMER
I was put on a 4 hour wait . I didn't have an appointment. My arrival was like Urgent Care , due to 2 flat tires . I purchase at Long Toyota . April 2017. A quarter to 4:00pm , I was given an option of repairing the tires or getting two new ones . I chose the new ones , with a payment of $15 for each tire to be installed. I felt that was very unfair. The adviser Martin Torres customer service was not a good feeling . It was satisfactory. I left at 5:00 pm . Rob the supervisor provided a rental due to new tires provided next day . Rob is an excellent representative of Longo Toyota.
11/8/2017
Frances G. VERIFIED CUSTOMER
Very helpful, answered all my questions. Very polite and professional.
11/8/2017
Yukari Z. VERIFIED CUSTOMER
Went in to fix two issue on a brand new truck. I received the truck and those issues were resolved at the expense of marring interior panels, marks around the interior and filthy. When they gave me the truck I told the valet to take this truck back where you brought it from and vacuum the mess they made and have some clean the marks. In the end I had to speak with service to leave the car again so they can clean up the mess they made. No pride, I will look elsewhere for servicing. Received the truck vacuumed marks cleaned but still visible and the rest still filthy.
Service can apologize and smile all they want, but if the rest of the team has no pride of workmanship to follow through you will not gain customer satisfaction you are striving for. At least in my first and last experience at Longo Toyota was unsatisfactory and is now leading me to look at a new dealership for service. It’s sad that our Longo Toyota did this as our Longo Lexus service team does take better care of their guest and pays attention to details in service.