Stop texting me . I made a appointment and then Canceled .
12/18/2017
Debra A. VERIFIED CUSTOMER
Melissa really did great job keeping me informed and offering solutions.
12/18/2017
Hogan S. VERIFIED CUSTOMER
good job and nice work
12/18/2017
Meei W. VERIFIED CUSTOMER
Very helpful
12/17/2017
Mary B. VERIFIED CUSTOMER
I usually work with Teddy Chou.All my experiences with Longo are positive and that is why I have had my 1st generation Prius serviced exclusively at Longo Toyota. I can tell you that you guys are the BEST and that Teddy is the Best of the Best. My experience with team member Matthew McCarty was equal to the care and thorough service I have enjoyed over the years of service under Teddy—I had brought a baby blanket I had made for Teddy’s recent addition to his family—I enjoyed finding this way to thank him for his superlative service.
I was delighted to find in Matthew McCarty the same excellent and thorough service: his attention to the small and larger details of my car’s needs gives me
full confidence in my car’s functioning.
People can’t believe I drive from Santa Monica to have my car serviced...the peace of mind alone is worth the drive, the bonus is the professional and positive approach from every single person I encounter while at Longo Toyota.
I am pleased to have this opportunity to express my appreciation for all facets of your organization! What’s more—the experience I have is the genuine cheerfulness I am met with in each encounter.
12/17/2017
Manuel A. VERIFIED CUSTOMER
Ryan has consistently been very helpful and professional. I appreciate his patients when addressing my concerns during the service of my vechile ...
12/17/2017
Fabian R. VERIFIED CUSTOMER
Would it work to have other stuff like a barber or other service on premise?
Also when we get a text that the car is ready maybe it can also ask if we would like it washed?
12/17/2017
Francois B. VERIFIED CUSTOMER
Ryan Matthes was very helpful for information
And well communication
12/17/2017
Ivonne S. VERIFIED CUSTOMER
Albert is very pleasant and nice . You feel in a good hand
12/17/2017
Anthony Z. VERIFIED CUSTOMER
FIRST:
Carlos gave the best Longo Toyota service employee good.
SECOND:
I had purchased the TRD on Sunday-a preowned vehicle in excellent shape.
Friday; we found truck would not start to leave our job site.
AAA tested and found a dead battery cell.
CONCLUSION : Toyota 160 point inspection MISSED the battery dead cell.
RESULT for us: we missed our Southland/LA window to beat the terrible traffic afternoon Friday condition
12/17/2017
Ronald C. VERIFIED CUSTOMER
Delayed response to my phone calls. I was ignored and passed over by Melisa end result my problem was taken care of
12/17/2017
Michael T. VERIFIED CUSTOMER
Great customer service!
12/17/2017
Javier H. VERIFIED CUSTOMER
Very good service from Bruce Herrera, my only inconvenience was they told me my truck was ready at 11:30 but I've to wait till 1:45 to receive my truck.
12/17/2017
Armando R. VERIFIED CUSTOMER
No comment
12/17/2017
Mae H. VERIFIED CUSTOMER
Monte C was very professional and helpful. He exhibited patience in answering my questions in regards to servicing my car. Im well pleased with Longo Toyota. Keep up the excellent customer service Monte.
12/17/2017
Yong Z. VERIFIED CUSTOMER
Pretty good!
12/17/2017
Naresh P. VERIFIED CUSTOMER
Albert is an excellent overall
12/17/2017
Kimberly T. VERIFIED CUSTOMER
I have gone to Ruby since I purchased my car. She is always friendly and explains everything thoroughly. I have never had any car serviced at a dealership until I purchased this car. I always felt like I might be getting ripped off . Longo and it’s staff are very professional.
12/17/2017
Martha O. VERIFIED CUSTOMER
I like the fact he asked me if I have a triple A card. Others never asked me.