It took 1 hour and 45 minutes for a simple oil change even having an appointment and showing up on time. Too long for just an oil change.
1/30/2018
Ken F. VERIFIED CUSTOMER
He was awesome and considerate with his customers.
1/30/2018
Rhey V. VERIFIED CUSTOMER
Mr Matthes was very helpful and offers discount follows throughout the service and updates the customer. Kudos!
1/30/2018
Julissa C. VERIFIED CUSTOMER
Extremely helpful and very patient. Will highly recommend him to anyone.
1/30/2018
William L. VERIFIED CUSTOMER
Tea friendly as helpful individual. Hope to see him around the dealer.
1/30/2018
Yu L. VERIFIED CUSTOMER
Joseph was very attentive. I actually lost the Prius embellishment after the car was being washed or during the road test. Joseph was gladly helping me to order parts and schedule for a replacement in the future. I’m still waiting for the parts to come, but I’m happy that he was trying his best to take care of Longo customers.
1/30/2018
Yessenia G. VERIFIED CUSTOMER
Great customer service!
1/30/2018
Roderick A. VERIFIED CUSTOMER
Jimmie definitely puts the customer first. Thank you.
1/30/2018
John W. VERIFIED CUSTOMER
i wrote but it was gone?????
1/29/2018
Thomas B. VERIFIED CUSTOMER
BRUCE WENT ABOVE AND BEYOND! #1 SERVICE ADVISOR! I WOULDN'T GO ANYWHERE ELSE!! THANK YOU BRUCE!!!
1/29/2018
Savannah R. VERIFIED CUSTOMER
Noli was very nice and informative. Thank you for your help Noli!!
1/29/2018
Alexander A. VERIFIED CUSTOMER
I had service and repairs to my truck. The antenna grommet was replaced because it had worn out. Today when I picked up the truck the antenna was still in the front seat . I had to put it back myself .
1/29/2018
Mui M. VERIFIED CUSTOMER
Good service
1/29/2018
Richard Y. VERIFIED CUSTOMER
Customer service is good , Noli Is nice and trying to help me! The mechanic didnt solve the problem , in fact i dont even think he did anything. I been waiting for 7 hour at your place, and i still having same problem! If isnt Noli being nice to me , i would complain more.
1/29/2018
Hung L. VERIFIED CUSTOMER
I ‘ll be back next time
1/29/2018
Kasey P. VERIFIED CUSTOMER
Daniel had delivered exceptional customer service. He was very helpful and informative as he was able to answer all the questions I had. I don’t like dealing with car-related issues but Daniel had made it a very easy, smooth and pleasant experience. Thank you so much Daniel!
1/29/2018
Jose T. VERIFIED CUSTOMER
We appreciate his service when van wasn't wash He brought it back to get it wash
1/29/2018
Lisa T. VERIFIED CUSTOMER
I was completely satisfied with the customer service I was provided . Juan helped to make it a great first visit and introduction to Longo Toyota.