Longo Toyota Auto Repair Service

very :)

I pointed out the problem with the radio and Joseph said it needed to be replaced so he went ahead and ordered the parts needed

Everything is excellent

Real satisfied he was very professional.

Its because of the top notch quality associates that i keep going back to longo toyota i have no second guesing if i made the right choice for service longo toyota is the only choice for me And my family

None

Recently, I purchased a new 2017 RAV4 at your dealership. On January 17 a Sway Warning light came on, then I called your dealership for help, Rosie took my message, she stated that someone will call me by 5pm to guide me thru the dashboard to reset this issue. Since that day I have not received any call. Last week I set an appointment to solve the issue. Danny said that the light is normal and I do not need to do anything about it. I was not agreed with that answer, so I decided to call Toyota Motor to help about this matter. However they send me back to Longo to solve the issue. I Spoke with Eric, Nestor and went back to Danny. There was no solution about my concern, I asked Danny to transfer with his Supervisor. Martin Answered as a Supervisor but he did not help at all instead he referred me to a different Dealer because he did not know how to solve the issue. I’m very disappointed about the service I received at you location, this type of experience will change my selection over your location. Here is some Information for your employees to learn how to fix this basic issue. Vehicle sway warning This function operates when all of the following conditions are met. • Setting for “Sway Warning” in on the multi-information display is set to “On”. (?P. 695) • Vehicle speed is approximately 32 mph (50 km/h) or more. • Width of traffic lane is approximately 9.8 ft. (3 m) or more. • No system malfunctions are detected. (?P. 626) ?Temporary cancellation of functions When operation conditions are no longer met, a function may be temporarily canceled. However, when the operation conditions are met again, operation of the function is automatically restored. (?P. 258) ?Warning message Warning messages are used to indicate a system malfunction or to inform the driver of the need for caution while driving. (?P. 625) ?Customization The following settings can be changed. For how to change settings, refer to P. 695. Function Setting details Lane departure alert function Adjust alert sensitivity Steering control function Turn steering wheel assistance on and off Vehicle sway warning function Turn function on and off Adjust alert sensitivity Function Default setting Customized Setting Steering Assist On Off Alert sensitivity Standard High Vehicle sway warning On Off Vehicle sway warning sensitivity Standard Low Hope this information will be able to help your Associates to assist your Guests.

Thank you Jimmy , you are the best ????

Yes, ryan was very helpful, polite and took great care of us!

NOLI was super professional and gave suggestions about things that would improve my vehicle. Super customer experience

Albert was very helpful. Everything was great. Except the price of a 12 volt battery is very high. 434 dollars is overpriced

he great

El señor Alexis , es una persona muy responsable y amable, contestó todas mis preguntas con mucha atención. Se lo agradezco, y hasta la próxima. Gracias.

everyone was very nice

The back of my mirror was broken off during inspection.

Very clear on the explanation, good manners, calm, knows what to do. Overall his service was good!

Someone removed the sticker from Costco that was on my windshield. Why?

Albert Lopez showed me excellent service !!!

Excellent job

I was treated very well by Matthew but I Remain discouraged with the ongoing Transmission issue that hasn’t been Duplicated during test drives. The “service” I received was excellent. A resolution to the issue is not being Provided by Toyota. Matthew provides Great service and attention, so much so That I only schedule appointments with Him.