Longo Toyota Auto Repair Service

He did an excellent job taking care of me and explaining everything Will request him on my next visit

He is very friendly. You have a valuable employee. He knew all sorts of stuff on your computer system. I tell my friends how great you are. Thanks for taking care of me.

Yes he was good worker he got my van out right away

Service is always organized at Longo Toyota. The staff are friendly and helpful.

He was very professional and helpful

Good service

Very helpful and professional!

He was so polite and respectful and *most importantly* considerate! But wait, there's more! He was so timely and prompt as well with contacting me when my car was ready. Deeply appreciated his stellar customer service!

Jimmie is great !!! Very helpful!!! Wish there was more people like him out there , actually feel like they care about their customers !! Thank you Jimmie !!!!

Thiefs and con men. That is lingo Toyota to me

Excelent work.

Good service

Excellent job!

After the service of our newly purchased used Sienna to replace the transmission, we picked up the Van the night of the New Customer Orientation. The next day, we found the Sienna to have grease spots on the new carpets, around the gas peddle and on the foot rest. Also, the 2nd row passenger seat behind the driver was not in it's tracks and laying sideways. I called the service tech and got a voice mail. I did not leave a message. I wanted to get it cleaned that day. I called right back and got Nancy on the phone. I explained everything to her and she was very nice and said she would leave a voice and text for the Service Advisor and she was sorry and that everything would be taken care of. I did not receive a call back and after 2 hours I call Isaac Banos, our sales person. I explained everything to him and he again apologized and said to bring it on down he would get everything taken care of himself. My wife and I drove down again and as promised Isaac took care of everything in a very short time. I have purchased many cars over my lifetime, and Isaac is the best salesperson I have ever dealt with. I was, however, very disappointed in the condition of my Sienna when I picked it up. All is well now, thanks to Isaac.

I was completely satisfied with the work done at Longo Toyota. It’s the only reason why I take my vehicles there. Working with Jimmie Saucedo and his team has always been a pleasant experience. Any concerns are answered quickly and professionally.

All my expectations were reached, as usual.

Thank you. Carlos was courteous and professional. Excellent service

The only negative is that it takes too long to get your vehicle after paying for services rendered. Professional and very nice people...

Ryan Matthew is very professional when it come to customers. He is very patient & keeps you updated every step of of your car's improving. Ryan comes & checks on me & asked if if I need anything? Ryan is a great asset to Long go Toyota. If I had a business I would truly hair him as a manager.

Promised to get the car ready on the same day (I had a 7:00am appointment) but it was not ready until 3:00pm the next day. I highly doubt it is Longo's policy to intentionally deprioritize any recall related work as I also had a bad experience making the appointment. The first time I called, the representative claimed Longo had to order the part and would call me when the it arrived. Didn't receive the call for two months. So I called the second time and the representative said Longo had the part but questioned me if I had my car serviced at Longo before. I was wondering if it was a Toyota recall, why did it matter whether I was a returned customer? The only explanation was Longo tried to deter people from requesting a repair for the recall.