I specificly requested my vehicle to be fully charged when I pick up my car. I was assured by Ruby that the car is charging using one of the charging stations in the back and was instructed to wait an extra hour to pickup. Upon picking up the car, the tech comment was that the charging cable was not found in my car and therefore cannot perform request. No communication between the tech and rep whatsoever. Pure lazyness on both sides. I also had the clean up the trash your tech left behind in my car of empty water bottles. I have been a Longo customer for more than two decades and serviced my vehicle at Longo many times. All I can see is customer service quality continue to deteilerate. Feedbacks are continueously ignored. What is the purpose of these survays?
3/23/2018
Terry C. VERIFIED CUSTOMER
Mr. Gregg Morgan is the best employee at Longo Toyota. I appreciate his service.
3/22/2018
Judy G. VERIFIED CUSTOMER
His professionalism and how well he explained everything that I asked him.
3/22/2018
SYBIL B. VERIFIED CUSTOMER
Daniel was the Best!He delivered prompt customer service and was very honest in regards to my car issues.
3/22/2018
Melinda R. VERIFIED CUSTOMER
Ruby has always given great customer service and always smiles . I’m always reassured that my car needs are met .
Thank you Ruby ????
3/22/2018
Jorge S. VERIFIED CUSTOMER
??
3/22/2018
Ambet A. VERIFIED CUSTOMER
Good service
3/22/2018
Edna G. VERIFIED CUSTOMER
Jimmie is awesome!!
3/22/2018
Kevin L. VERIFIED CUSTOMER
I request need car wash but never did.
I bring car in for 15000 miles service which include tire rotation but tire don't get rotation. This not acceptable.
3/22/2018
Gregory K. VERIFIED CUSTOMER
Biagio was very attentive and followed through with getting my broken replacement part and checking me in late in the day.
3/22/2018
Tha H. VERIFIED CUSTOMER
Good
3/22/2018
Chanh T. VERIFIED CUSTOMER
I will be coming back AGAIN because they fixed the problem I came in to fix and created another problem! My ceiling lights don’t work now! NONE OF THEM WORK. WTF LONGO
3/22/2018
Albert P. VERIFIED CUSTOMER
Andrew was great in his explaination of the work being done and covered under the warranty. He was professional, courtesy, knowledgeable, and kept me up to date on the time it was suppose to be done.
3/22/2018
Feli T. VERIFIED CUSTOMER
Jimmie Saucedo gives excellent service. With same day notice he accommodated same day service. He got “An Excellent Attitude “ towards customer service, professionalism and trust.
3/22/2018
Khun P. VERIFIED CUSTOMER
Good service
3/22/2018
Gayle O. VERIFIED CUSTOMER
The cashier area needs help. It was a little irritating to be asked for my paperwork 3 times and then on the third time the the person went to get my car.the service advisor was helpful and car completed as promised.
3/22/2018
Maria C. VERIFIED CUSTOMER
The service was great. Thanks!
3/22/2018
Margarita C. VERIFIED CUSTOMER
Very professional and courteous.
3/22/2018
Victor G. VERIFIED CUSTOMER
Last week, and today... friendly customer service by Martin Torres. Earlier in the morning, Noli was helpful too. The MECHANIC did crack something, but Martin and his supervisor Paul will take care of it on Friday. I understand that sometimes problems arises. It is how the customer service team rectifies the situation that makes all the difference. Happy customer!