Longo Toyota Auto Repair Service

Very good service . I will come back

As usual my car was serviced in a timely manner and I was completely sarisfied with the service. I keep bringing my car here because have confidence in the service you provide.

Great job!

i'm very happy with the services that Mandy did,it was really good and fast,thank you Mandy Davis..

Noli is excellent rep made us not worry about anything about our car. Great addition to Longo.

Give him a raise ! Great guy !!

Very satisfied.

To Whom It May Concern, First of all, you can have your service team employees NOT joy ride in Company golf carts on company dime and time in the rear parking lot! While they drive by tired, frustrated customers, heading to the service stations, having to lug back multiple bags from their broken down vehicles. Required to walk some 100-200 feet away to the service station with various possessions that customers don’t want to leave behind. There should be ONLY one service team employee driving around every 15 mins or so offering assistance to take said customer(s) back to the service station. I had to watch and personally experience this, not once but TWICE as fully loaded golf carts filled with your crew members exhibit this poor behavior. (On a side note, I’ve witnessed and experienced this on a separate previous occasion) As I had to lug back four heavy bags of stuff, equipment, property from my car to your service station. Longo Toyota gets an “F” for customer COURTESY in my book! Secondly, once I arrive to Johan service desk station with all of my gear from my broken down car. (By the way, there is No good place to safely place my stuff, without possibly getting run over by existing vehicles near service work desk).. I begin the process with Johan on the paperwork and what needs to be done. Only partially listening to him as I begin to lose focus getting nervous watching over my stuff almost getting multiple close to being run over by passing vehicles near Johan work desk. Johan did not notice my attention was not fully directed to him and he should be more observant of his customer(s). On top of I was overly tired and frustrated being up since 3am and having to now deal with a broken down car. As Johan started the paperwork process of a scheduled diagnostic check to be performed, he had also added an oil change. I didn’t fully realize this until I left his desk after sitting down, gathering my thoughts to notice on the paperwork that I shouldn’t have an oil chenge performed until I know what all was wrong with my car first. I went back to Johan desk to specifically request for him to remove the oil change off of my work order. I asked him if he needed my paperwork and or need to reprint a new work order for me to sign. He waved me off, telling me he’ll take care of it. To find out the next day that it was still on the work order, oil change was performed that I did not want and was being charged for something I did not agree with before I left Johan the day before. Johan gets a “D” for not double checking the work order if it was corrected by the following day and or confirming with the assigned tech working on my car before the job was performed. Including not be observant enough to his customer needs and or surroundings. Safety should ALWAYS be priority one! Third, the service employees communication skills at Longo are poor and need a great deal of improvement! The following morning when I hear about the status of my car and what work needed to be performed. I get a call from JJ who I originally thought I would only hear back from Johan who was my original point of contact. Yet, within half and hour, to an hour later I receive and interrupting phone call from Johan while talking to JJ. Johan wanting to discuss the same exact results from the diagnostic check and gong over prices on the parts and labor to fix my vehicle. Of which I dismissed him and went to call JJ back who I now thought was handling my case. Very confusing as a customer... .... again POOR COMMUNICATION!!! There seriously needs to be a better notification system with your staff/computer data base system on who has already done what, taken over, or needs to be done with your customers! Communication in your company gets an, “F”. Due to this happens more than once with me from two different situations. Fourth, my BIGGEST ISSUE WITH THIS DEALERSHIP! When I receive a call the following morning about the status, prices, parts, labor and such needed for my car from J.J. Things first started off okay... as I kept needed to get back with him and discuss my options with my wife. The problem was that the repairs needed upon the diagnostic check cost was above the Blue Book Value of my car. Not worth it in my mind. So I was in the mind set of figuring out what to do the remains of my vehicle. Considering I did not want to pay such extreme prices well above the worth of my broken down vehicle. I called back to ask J.J. What options do I have with my vehicle if I do not want to do the repairs. Do you have a donation/charity program? He only hmm...at the question. I then asked him what would be the costs of having my vehicle taken to a scrap yard? He didn’t give me a clear answer..:. This went on for a couple more similar questions and didn’t get much out of him. Just when I was about to end our phone discussion. J.J. Offers the following. “I don’t normally offer this, but if you’d like I can pay for your bill and take over your vehicle and you just walk away clear of everything?” Followed with, “ i use to be a tech and i’ll Figure out how to get the repairs done at a later date and time” *Basically implying that he’ll take over my repair bill of the diagnostic check and the unwanted and already performed oil change, if I basically just hand him over the car free and clear. At that point I replied with, I’ll get back with him and ended our discussion. After I hung up, I was IMMEDIATELY APPAUED By what JJ offered me and implied. Called my wife afterwards and she to was just as disgusted with what had happened. I then called the main line to try and get ahold of the General Manager to let he/she to know what all had happened over the course of 24 hours with Longo Toyota Service Department. Talked to a Myaih? Receptionist... nice young helpful lady, tried many different times to address my problem on transferring me to various management. None was available at the time. I ended up settling with speaking to Jose Uribe to let him know how upset, frustrated and appalled I was at the poor customer service, LACK of courtesy among the entire crew, poor communication skills with particular members and compete disgust of JJ’s recent actions! Jose was very professional, apologetic, helpful and genuine on my concerns, problems, lack of trust and respect with much of his staff members. He addressed and resolved the oil change issue quickly, offered to do another diagnostic check at no charge to insure that the first one was honest and not a scam to obtain my car. Yet I still will never trust JJ EVER AGAIN! PLEASE NOTE: As of right now Jose Uribe is the only saving grace that Longo Toyota has of me ever considering returning to this Toyota operation. If I ever decide to return. Jose will be the (ONLY) individual I will contact first, before I ever take any of my vehicles to be considered for repairs, consider purchasing a future car(s), or anything else at this establishment. Know that I will NEVER work or deal with Johan and or JJ at this establishment! I will ONLY be willing to work with Jose Uribe and or anyone Jose fully endorses with his quality assurance. Lastly, I would NOT waste my time or the individuals who read this in-depth multi concerning comments. If I did not think this was of GREAT IMPORTANCE AND CONCERN to this Toyota Branch! It is very TROUBLING as a customer to Ever want to return or dare recommend any family, friend, co-worker, stranger to this establishment. -Sean J

Excellent job, beginning to end.

Biagio has been and always is the consummate professional. He lives up to higher standards of customer service and I feel very respected every time I visit. I have been a loyal customer since I purchased my truck in 2010 and will continue to be.

Excellent

Great Service

Albert Lopez was courteous and professional. An excellent service advisor.

Great service, it was a pleasure

good

Excellent service!

Nice and fast service. Danny is super friendly and take a good care of my car!

Very nice

N good job

Excellent services. Thank you