Roy was very kind and patient while explaining everything to me. He kept me updated so I knew when to come back to pick up my car. My car was a hot mess and I’m blown away by how good the detailing went. I will definitely come back. I also enjoyed the rental service while my car was in Longo’s care. The best surprise today was that Longo found a cable cord that I thought I had lost years ago and placed it with all my stuff in the trunk. I’m very happy and told all my friends about my experience.
5/9/2018
JOSPEH R. VERIFIED CUSTOMER
Best experience I've got from any Toyota dealership ever. My car was serviced and washed. Elizabeth was a great help in assisting me on my vehicle. I will look forward on getting my car serviced at Longo Toyota for now on.
5/9/2018
Isela V. VERIFIED CUSTOMER
I’m upset that I was told the tires needed to be addressed as well as the cabin filter. When I went to buy the car I was assured the tires were in great condition. I asked if they could be switched as they looked worn out and was reassured they were in good condition. Not even 5 months of having the car apparently my tires and filter have been worn out. This is ridiculous. My service person Andrew was Helpful.
5/9/2018
Nicholas M. VERIFIED CUSTOMER
Great visit
5/9/2018
BENJAMIN R. VERIFIED CUSTOMER
Very professional and helpful
5/9/2018
Dolores G. VERIFIED CUSTOMER
Ruby answered questions I had on prior services and future services which I am well informed on my upkeep of my vehicle
5/9/2018
Wentian L. VERIFIED CUSTOMER
Service has been lacking off than before. Short staff and feel like service staff trained more focus as sales person. Less customers than before as well.
5/9/2018
ROBERT H. VERIFIED CUSTOMER
Biagio is great!
Unfortunately my annoying problem of wind noise remains unresolved; but he did his best at trying to solve it.
Not sure how I can do much more since I provided s video where you could hear the problem.
5/9/2018
Manuel R. VERIFIED CUSTOMER
The service rep was great. It was the rep at the concierge desk that wasn't. He refused to check if my address was within the drop off zone for the shuttle. Then he made me wait an hour before grabbing a driver from another dept. He made me miss 2 hours of work because he didn't want to drop off 1 person in Pasadena.
5/9/2018
Chris M. VERIFIED CUSTOMER
Roy provided exceptional customer service, however the Technician did leave my antenna on my passenger front seat..
5/9/2018
Miguel V. VERIFIED CUSTOMER
Excellent job, and good customer service which Alec labrada provided me with. ????????????????
5/9/2018
Archi T. VERIFIED CUSTOMER
Excellent
5/9/2018
Rojelio R. VERIFIED CUSTOMER
On May 6 Sunday I brought in my 2016 Yaris to have oil change and brakes serviced and splash guard underneath had come loose and needed to be repaired. Later it was brought to my attention by your assistant service manager Vinc ent that on the passenger side the inner fender liner was missing and fallen off . I then stated to Vinc my car is still under warranty Toyota should be able to replace it at no cost. Vincent then stated to me I would have to argue that point with his boss the service manager
5/8/2018
Jian Min. VERIFIED CUSTOMER
Very good service
5/8/2018
Kazunori N. VERIFIED CUSTOMER
About the battery condition which seems like the water came out, but the inspector said nothing wrong about it. This battery was replaced at December 22, ‘17.
5/8/2018
Antonio M. VERIFIED CUSTOMER
Nestor Nestor Gonzales is very nice person I apréciate a lot He help, thank you Nestor