Great and easy service. Appreciated the updates and honesty.
9/6/2021
Patricia C. VERIFIED CUSTOMER
Excellent customer service by Jesus.
9/6/2021
Gary N. VERIFIED CUSTOMER
Jeffrey described every step of troubleshooting the left turn signal issue. Unfortunately, the test in wiring and bulbs were good. The problem is the afternoon and he suggested to bring it in and Toyota will provide a rental. I was satisfied with solution and there was no charge.
9/6/2021
Arturo V. VERIFIED CUSTOMER
Good customer service, keep it up
9/6/2021
David T. VERIFIED CUSTOMER
Albert was very helpful and answered all my questions. Car was ready at promised time.
9/6/2021
Richard V. VERIFIED CUSTOMER
My service provider was really professional and very helpful I feel they may have to change the name of Toyota to his name this is how good he was.
9/5/2021
Ryan F. VERIFIED CUSTOMER
Very helpful. Thank you.
9/5/2021
Martin K. VERIFIED CUSTOMER
Excellent. And finished the service very quickly.
9/5/2021
Jose S. VERIFIED CUSTOMER
Noli provided me with exemplary service. I contacted him via phone. He helped me make an appointment in a fast, courteous manner. He explained the services well and made sure I understood. He kept me informed throughout the process and even offered complimentary Starbucks coffee as I waited, which was greatly appreciated. I would definitely recommend Noli to any customer.
9/5/2021
Linda Q. VERIFIED CUSTOMER
Responsive and expedient service
9/5/2021
Arlene R. VERIFIED CUSTOMER
Jeffrey Tsao was so nice. He went over all the Toyota recommendations and I’m appreciative of his attention to detail. I look forward to returning to Longo Toyota for the professionalism of all staff. I’m a satisfied customer. Thank you.
9/5/2021
Ronny M. VERIFIED CUSTOMER
I'm very happy at what he did and what I need to get done
9/5/2021
Cecilia H. VERIFIED CUSTOMER
The service include checking the tire, they weren't rotated or even check the pressure. I wonder if other services are performed?
9/5/2021
James D. VERIFIED CUSTOMER
For many years that I've had my car serviced at Longo, I've had to double check to ensure that the tire pressure valve stem caps are on securely. This originated after one instance where it wasn't and it led to low tire pressure a few days after having my car serviced. This time around, when I checked the tire pressure valve stem caps, not only were 2 loosely put back on, but one was not put back at all. This led to a delay in leaving because my service rep Albert was occupied and none of his partners were available. Another lady almost yelled at me because she was in between my car behind her and the car in front her wasn't leaving and I didn't want to leave until I had my replacement cap installed. I understand that the crew is busy, but this has gone on for years. I hope it has only happened to me and no one else. I also feel bad because Albert had to apologize for something that wasn't his fault; if the crew only took the time to ensure every thing was in place, comments like this wouldn't have to be made.
9/5/2021
Harriet T. VERIFIED CUSTOMER
Ethan's service was excellent. I arrived late due to tow truck took over 2 hours to come and tow my car in to Longo. Ethan was very patient to greet me even I arrived later than appointment scheduled. Thanks so much Ethan.
The Toyotacare plus's roadside assistance really needs to improve.AAA will not take this long