Longo Toyota Auto Repair Service

Service advisor needs to retraining- just oil change took 5 hours ! ( I already make appointment)

Great job! Took too long for a tire rotation though! 2 Hours, too long !

I was very nice courteous service thank you

Mr Cervantes was professional and helpful in getting my cars needs met

The service is warm and considerate

Ryan Matthews was very professional and was very kno knowledgeable about the service needs for My car. He explained everything that would be. was going to be done and approximate the time it would be ready. He was very professional,respectful and courteous. He was well groomed. He was friendly and nice. He is a valuable person on your staff. Congratulations!!

I had made an appointment but Jimmy wasn't available when I first arrived, and nobody else approached me so I just waited inside because it was so hot in the service bay, but he finally took care of me and all turned out well.

Jeffrey was very helpful and listened to my concerns. He took care of all my concern and delivered my car just on time. The promised time. Thank you Jeffrey. Thank you Longo Toyota.

Mandi has been a great service advisor

Excellent

Danny turned what could’ve been a horrendous experience into a great one. I bought a car from Longo Toyota in July 2018. It was a 2015 Toyota Corolla S and Isaac, the salesmen, informed my of a recall that was on the vehicle and had no fix at the time, however he failed to mention that when I tried to renew my registration that I would need to have brought the vehicle back when there was a fix available for the recall. I was extremely upset at this because I was not able to get my renewal stickers until the recall had been fixed and I was never notified of a fix being available, which to my knowledge, is something that should’ve been done by Toyota. I immediately drove to Longo Toyota in El Monte and demanded to speak to a manager. I spoke with Mike, he informed me of the process when a vehicle has a recall, and was grateful for that. I would not have bought the vehicle had I known what the process was in getting it fixed. Isaac failed to inform me of that information back in July of 2018. I felt like he was dishonest with me all to protect is salesmen reputation. My whole day was spent waiting for them to fix it. Gratefully I was given a rental car so I wasn’t car-less but this event totally ruined my plans since it had to be done so I could receive my registration stickers in time and remain compliant with the law. Mike had me speak with the service team, as they were going to be the ones to get me my ‘proof of corrections’ slip to provide the DMV with. That’s when Danny at the #3 spot under ‘General Service’ came into play. I drove my vehicle up not knowing what to expect and he immediately took care of everything. He explained everything extremely thorough and even offered me water since it was about 100 degrees outside. I had 100% trust that he would take care of me in the first 5 minutes of speaking with him. I’m very grateful for his professionalism and willingness to help. I asked him if they could please wash my car since I wasn’t going to have time to do it that day and he had it washed after they completed the work. Thank you very much Danny! After the recall was corrected I went in to speak with Mike one last time to see if it would be possible to receive the 1 year complimentary Toyota Care now since my vehicle did not qualify for it because of the recall, which was obviously not my fault. He informed me that it wouldn’t be possible. I would like a response as to why my vehicle isn’t qualified for this complimentary service now that the recall is corrected. Thank you, Charles H

Martin was great. Very professional without being stuffy. I’ll be happy to set my next appointment with him.

Great customer service from Danny!

Thank you

Noli helped me out a ton in making sure everything was up to my satisfaction . Matt the service manager also deserves a lot of credit as well.

Professional and timely service.

Mandi is always a pleasure and an asset to the Longo team

Juan R. Luna was so friendly and the service turnaround was amazing. I drive from Westwood to get my TOYOTA serviced at Longo because I love your customer service. I respect your time and you respect my time, turnaround was unbelievably quick.

Well done as usual

She really explained everything that I needed to know