Longo Toyota Auto Repair Service

Alexis Orso has always treated me like I’m part the Toyota Family. He is always friendly, easy going and always smiling. Alexis always keeps me in the loop on what’s happening and what’s need to be done both current and future maintenance for my Toyota for example:(Update: Joe your Toyota is right on track. Please contact me if you have any questions, Alexis Orso Longo Toyota) I think that is a good key for Customer Service, making sure I’m happy, and comfortable. I pretty much say that he goes above a beyond and that Longo Toyota is lucky to have him. That’s how you stay #1. I hope to reach 1 million miles on my Tundra!! Thank you Alexis Orso, Joe S.

Very professional, very respectful and great customer service! thoroughly explained what was being serviced and left a follow up voice message explaining the results. Answered all my questions. Was able to help me get the car serviced in less than the guaranteed 59 minutes. Thank you for all your help! ????????????

Emily was very professional and took care my needs very well.

Very kind and professional young man,I drove 14 miles trying to get before 5pm, he made me feel so relieved when he assured me it was gonna be ready by 7 pm,thank you Longo and Johan for your service!

- It was a hassle to get my faulty gas cap replaced. He explained it was covered by a 50K mile warranty, I explained I have a 75K mile warranty (A Toyota Extra Care Platinum Vehicle Service Agreement I paid $2095.00 for when I purchased the truck) with a list of parts it does NOT cover, and the gas cap is not in that list, so I asked him, how come the gas cap is not covered by my 75K mile warranty, he said its only a 50k warranty for a gas cap, either he didn't understand what I was asking or he didn't know how to explain it. I had 50,124 miles when I brought my truck in. I almost had to pay for a gas cap because of 124 miles, even though I mentioned it last time I had my truck serviced at 45K miles but apparently the warranty department closes early on Saturdays and is closed on Sundays so I couldn't file the claim then. I also reported my tail gate issue at 45K miles which I will get to next. - My tail gate strut, or assist is slowly failing. My tail gate is almost dropping to its stop (fully open) freely now. He explained I had to pay a $150 diagnostic fee to be able to submit a claim to warranty to see if the part is covered. I'm not sure if this is standard procedure but it seemed excessive to me after spending $2K for a warranty with a $0 deductible. Which again, he did not understand. He explained I needed to pay a $150 diagnosis fee to have a tech find the issue, then report it to warranty, then have warranty tell them if it is covered or not, if it is covered then I would have the diagnosis fee and the part covered, if it is not covered, I would be out the $150. When the strut, the only thing in the system that can fail, is around $100 itself. So basically it would have been a $150 gamble. - Then after we get over those two issues, he explains to me that I dont have an oil change scheduled for this round of maintenance, but I should since an oil change is recommended at every 10K miles. I have the extended care plan, which should cover the next few visits. So he said he'll through an oil change in for free. I explained to him I have the extended service care plan that should cover the next few maintenance visits every 5K miles. He explained that the plan starts at "5K miles suggested service" which doesn't include an oil change but he'll through it in for free, but my next visit includes an oil change. I asked, so my next visit, in 5K miles, I'll get another oil change? He said no, we're doing it now. I said, how is that free then? You're just syncing my maintenance up, that I already paid for, with what my truck needs. But he kept insisting he's giving me a free oil change. - So if I didn't know any better, I would think I got a 5K mile service with an oil change, when I went in for a 50K mile service. According to the Toyota Maintenance Guide the only difference between the 5K and 50K visit is an oil change, excluding the Additional Maintenance items for special operating conditions. Which I have NEVER been asked about. If I drive on dirt roads or dusty roads, or tow, or use a car-top carrier, or heavy vehicle loading. I would expect the service consultants to maybe ask about that? Since it is a full size truck, made to tow. But thats a completely different issue.

EDward Lopez was courteous, friendly, accommodating and got me in and out quickly.

Gregg was very patient with us, answering all questions and concerns. He is very likable, professional and laughs at my jokes.

Alexis Orso was very professional, polite and kind. He knows his job!

The cover not put it back and have a lot fingers print at the bumper

Awesome service

Once the car is done being serviced customers should get their car back faster. I had to wait almost 30 minutes.

Completely satisfied with my service. He was super sweet and made my experience quick and easy

I was so happy that the service I had made an appointment for was completed within an hour (very important to me as I had more time to do other things during the day). Alex was also very professional al and courteous.

Bruce is very proactive,takes care of business

Thank you Joseph excellent service ????

Nestor is a true professional. He was honest and looking out for my best interest. Feel blessed!

I received a very kind and excellent service from him. I'd like to give you five stars.

Superior service and extremely friendly

Everybody at Longo Toyota was awesome Sammy Gonzalez went above and beyond he always does he is such an asset to your company

Gregg did a great job and I look forward to have him help me in the future. 10+ for Gregg.