Longo Toyota Auto Repair Service

Very good employee. Courteous, communicates well, willing to help with concerns.

Fast and excellent service

Did a great job

She was very curious, knowledgeable, and very pleasant To do business with I enjoyed how attentive to all my concerns Please thank her for. Me.

Great service

Great guy and very knowledgeable

Thank you Ryan. Have a great day

I like it excellent you guys do good job ???? .

Completely satisfied.

It was my first time dropping off my car for service (my husband usually does). Jason was very polite and helpful. Thank you!

Mr. Ayala was helpful and courteous.

Very friendly and polite.

so good service

We purchased our first Toyota around 1984. We’ve bought 5 Toyota’s since then. We only buy Toyota’s at Longo. My two sons and their wives only buy Toyota’s. On 8-2-19 we purchased a “certified pre-owned” 2018 Highlander from you. We have never bought a certified pre-owned vehicle but our son has, and loves it. Our salesman was Fred Williams, and he was by far, the best salesman I’ve ever dealt with. We test drove the car, and as we were walking in to do the paperwork, we noticed one of the roof rack mounts was only holding on by electrical tape. He sent it right over to service to be fixed. In my mind l’m thinking “we’re paying a premium price for a “certified per-owned Toyota”? We drove the car home and the next morning we brought the check for the balance. The next morning I noticed the body panel under the driver side headlight had popped out. I brought it in Monday 8-5-19, and Noli fixed it. Two days later it popped out again so I brought it in again (close to 50mi round trip). This time Eric and Noli helped me. Eric called me and they might have to use silicone caulk, but that would void the warranty. I told him I want them to fix it so it doesn’t fly off on the freeway and really gets expensive. Again “This is a certified pre-owned Toyota?” So I told him and Noli “If this pops loose on the way home, your not going to fix it?” He said they will fix it. This is a body panel not a transmission. On a”certified pre-owned Toyota” to boot. I stand behind Toyota and Longo. I just hope my new Highlander lasts as long as my 2002 Highlander I traded in for.

Thank you. Good explanations from Mr. HOONG

Martin Torres was super helpful! He was detailed and efficient. The service I received was fast. Overall had a great experience today.

Excellent customer service, knowledgeable and answered all our Questions. Friendly and patient

Jason, You were professional, pleasant, courteus, polite and very helpful to my questions. Thank you again.

Jeff did an outstanding job, he was very thorough in everything that he did Thanks again

Thank you Kayla for following up