I was very satisfied with my recent service experience with Jeff Liu today at Longo Toyota. He was a true gentleman. When he noticed that I could not walk well due to my bad knees, He took upon himself to make me feel very comfortable. When my care was ready, he suggested that he will get a form for me to fill out my credit card information and signature so that he can go and pay at the cashier for me and bring the receipt. That was very impressive. He also drove my car and brought it were I was sitting in order to minimize my movements. I was very happy this morning because I was in a lot of pain and the gentleman used his initiative to help me out. Longo Toyota needs more good workers like Jeff Lui because first impression matters a lot in customer service.
11/10/2019
Que H. VERIFIED CUSTOMER
No need to contact me. I was very satisfied with everything at Longo. My dissatisfaction was with the rep that I communicated with via text while setting my appointment. She advised me I had 2 recalls but one would have to be set up with my dealer. When speaking with Marissa, I was told I had 3 recalls. I wasn't prepared to leave my car for 5 hours. I had expected an hour-ish. But I appreciated the Uber home and back. Again, everything at Longo was great. It was just poor communication with the text rep. Thank you.
11/10/2019
Mya C. VERIFIED CUSTOMER
It is very good services.
11/10/2019
JOSE S. VERIFIED CUSTOMER
Ryan was very courteous and professional. Thank you
11/10/2019
JESSICA M. VERIFIED CUSTOMER
Juan was very friendly and attentive.
11/10/2019
Jinatak C. VERIFIED CUSTOMER
I had appointment at 2:15 I got there at 2:00 it’s took 3:00 hours to finished the job (27000 miles service)
Marissa was awesome! Friendly, empathetic and very professional! She kept me informed at every level of this repair service! I’m going to ask for her when I schedule my next appointment.
11/10/2019
Charles M. VERIFIED CUSTOMER
She is an amazing Toyota representative. She gives 110% in making sure the customer is satisfied and extremely pleased. She is so cheerful. She also accommodate my kids when we came to day. She also offered to book me a A shuttle home if I needed it.
11/10/2019
Pati C. VERIFIED CUSTOMER
T
11/10/2019
Son H. VERIFIED CUSTOMER
I called twice to set up an appointment, and the service center rep assured me that I have one more complementary oil change, but when I actually showed up for the appointment, which takes me 52 miles one way from home because I moved, the assistant manger said that the service rep was wrong that there is no more component oils change left. He helped me with tires rotation and checking other fluids, but it was very disappointing that I was misinformed over the phone. Thank you for reading my feed back.
11/10/2019
NORMAN B. VERIFIED CUSTOMER
Y’all take forever. You should have a nail salon at longo.
11/10/2019
Mayela G. VERIFIED CUSTOMER
Excellent service , Sabrina was more than accommodating, and the rest of the staff was friendly and efficient.
11/10/2019
Royline O. VERIFIED CUSTOMER
Alex was great. It was just the time it took to repair my car
11/10/2019
Darlene M. VERIFIED CUSTOMER
Kayla is a very informative employee and has a great personality
11/10/2019
Alex D. VERIFIED CUSTOMER
She was great !
11/10/2019
TIEN P. VERIFIED CUSTOMER
GrEat service
11/10/2019
Jessica O. VERIFIED CUSTOMER
Very thorough
11/10/2019
Rosario T. VERIFIED CUSTOMER
I was immediately attended to even though I came a lot earlier than my scheduled appointment and the work on the car was very fast too - I guess I came at a good time; everyone was very courteous and professional-I’d always such a pleasant experience taking my car in for service at Longo Toyota ...thanks to all ...