A new radio needed to be ordered for the faulty one in my 2019 Highlander. Jeffrey Tsao was my service rep. He called me when it came in and we then had at least three calls trying to schedule an appointment to install it; one day I was available he said it was too busy. Another day was Sunday and he said they couldn’t do it on Sunday. Never did he tell me there was a deadline of 30 days or the part would be sent back! I finally got an appointment on Thursday, 1/30, took the day off work to get there, checked in, sat waiting, until I was called and told the part had been sent back on 1/17. My original appointment was 12/23. It took about a week for the radio to arrive and for Jeffrey Tsao to call me. The timeline would suggest the radio was sent back about 17 days after it arrived. A mistake is a mistake, but the fact that I lost a day’s work and was given no notice about this 30 day limit and that the part was sent back early combine to make for a terrible Longo experience. As a loyal customer of over a decade, I deserve better.
2/2/2020
Raul Z. VERIFIED CUSTOMER
I don’t understand why the rewards weren’t being recorded or added to my truck. I know that I’ve been trying to correct this since the truck had been in for tailgate and windshield replacement. This was last year so I know that those points can’t be used for the service I had done yesterday but still I’m missing those. Anyway the last time before yesterday I complained about it and it was supposed to be fixed and it obviously wasn’t. I don’t know what is going on. Monty did help in every way he could. I was satisfied the way he handled the situation. It wasn’t his fault I was just so frustrated with the whole situation because I received a call the last time I was in and was told it was all in order now, that my points were added. Monty said there were no notes or anything confirming what I was trying to tell him. He asked if I wanted to speak to a manager and I didnt. I figured I’ve been through this twice so what good is it going to do. Monty went out of his way and spoke to the manager twice. He tried his best in fixing the problem. He did great.
2/2/2020
Juan H. VERIFIED CUSTOMER
Great guy. He explained me in detail how to avoid rodents biting my car’s cables.
2/2/2020
PHALA V. VERIFIED CUSTOMER
Very nice guy
2/2/2020
MOHARRAM K. VERIFIED CUSTOMER
Good
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2/2/2020
Eunice H. VERIFIED CUSTOMER
Mitzi was very nice and professional.
2/2/2020
Abraham S. VERIFIED CUSTOMER
Mr.Santacruz was polite, informative and listened to my concerns and because of this and the savings I purchased the service package on my visit.
2/2/2020
Rufino C. VERIFIED CUSTOMER
Thanks she help me good and answer all my questions for my truck service
2/2/2020
Lynette L. VERIFIED CUSTOMER
Quick and efficient service. Thank you Toyota longo
2/2/2020
Paul C. VERIFIED CUSTOMER
He always gets the job done right the first time. That's why I comes to Longo Toyota and not the Toyota dealership in Glendora that's much much closer to my house.
2/2/2020
Jocelyne P. VERIFIED CUSTOMER
He helped answer any questions I had. 5/5 :)
2/2/2020
JUDE ANGEL. VERIFIED CUSTOMER
Good job!
2/2/2020
Miguel H. VERIFIED CUSTOMER
Looking forward to Answering the survey !
2/2/2020
Xianfu Y. VERIFIED CUSTOMER
????
2/2/2020
Jane V. VERIFIED CUSTOMER
More activity, choices of restaurant while waiting especially if it’s almost 2hrs of waiting. Or a shuttle that could drop client to nearest mall.
2/2/2020
Diego L. VERIFIED CUSTOMER
Edward Lopez was great! He guided me through the process and gave me updates as the service happened. I would recommend his services to my friends and family. Hopefully I will get him next time!
2/2/2020
Marcelle R. VERIFIED CUSTOMER
Juan was extremely helpful. He explained the process and called as promised when my car was done.
He is an example of excellent customer service.
Great job !