Longo Toyota Auto Repair Service

1) It is very difficult to get the change out of the soda machine. This machine is located through the double doors off the maintenance alley, mid building. There are three machines. It is the one one the right. My fingers weren't long enough to retrieve my change. 2) The guest computers took too long to boot up. 3) I was impressed that the facilities guy was painting the stucco columns, and other facilities people were cleaning the shop area, even more difficult to reah items. 4) I specifically directed that the vehicle not be washed, and it was washed. However, I will cut you some slack on that and not consider it a major issue, as everyone is stressed out and doing the best they can under these difficult circumstances. I also appreciate every single employee who showed up to work, whether I personally interacted with them or not. It was great to see all the dedicated and loyal Penske employees. Other than that, I am satisfied with Alex's performance and plan to be a repeat customer. (Though this does remain potentially in doubt with Governor Newsom & company in charge of things...) Due to this, are unfortunately and seriously contemplating leaving this state that has been our home our entire lives. 5) All things considered, I was satisfied. It would be hard for me to say anything too bad about Roger Penske, Greg Penske or the entire Penske organization. I generally find it to be a class act. However, you always need to be looking for the bottom 15%... Keep up the good work!

i made an appt but still had to wait 3 hours so idk

Noli was very professional, explained everything that was going to be done to my car, gave me an estimate as to when it would be finished which turned it to be pretty accurate being that not a lot of techs were there to service cars.

Kayla is the best!

Satisfied,it is good.

Thank you Andrew!

Everything good thank you

I got a good service experience from Longo Toyota this morning, Noli is a nice gay.

Not feel like the Rav4 was treated per recall statement.

Jimmie attended to me with dispatch. Explained thoroughly what was needed to be done. Gave updates on the status of the work being done. Promptly informed me on the completion of the service. He is also very courteous.

Good

He was one of best service to me. Keep him. He is very good associate to your company.

Awesome

Very helpful and took the time to go over any questions or concerns. Wish more longo employees exemplified those qualities.

I really like the service. Kayla has help me and make the process so easy.

Great service as always

Very friendly and helpful with problems on car. Very easy to talk to and was not in a hurry to send me off. Went looking for me when car was done. Just kept me up to date. No one has ever done that. Thank you Matthew

Excellent job. Thank u Marissa for ur help.

The service is always great. We love Alex Ayala and we hope the friendship continues for years to come.

Very helpful