Jennifer was so helpful, she explained everything thoroughly,and she let me ask questions... made me feel very comfortable... She also promised me if be out by a certain time and she didn't let me down... also there was a recall on something with my vehicle and she let neck ow that it could be taken care of while I was there.. Thank you Mrs. JENNIFER
2/15/2019
Nicolena V. VERIFIED CUSTOMER
Robert was phenomenal! From his welcome upon my arrival to his outgoing, friendly and warm personality, he made me feel right at home. His service was fast and efficient, and his follow up was much appreciated. Robert did a great job and certainly has me planning to return to MKS for any service needs I have.
2/14/2019
Charlie V. VERIFIED CUSTOMER
I was told I got two free oil changes when I bought the Cruze but for some reason no one knew about it.i had to tell the cashier to go check with the finance department and they finally got it straightened out .I hope when I go back for my next free oil change there are no problems like being told I need new tires already.
2/14/2019
Patricia H. VERIFIED CUSTOMER
Thank you!
2/14/2019
Brad E. VERIFIED CUSTOMER
Robert took great care of my car. Excellent service writer.
2/14/2019
Ruben F. VERIFIED CUSTOMER
Mike Lara answer all my questions. He did a great job and I will take my car back in the future. Thank you Mike and the Chevy team
2/14/2019
Carlos P. VERIFIED CUSTOMER
Staff was very friendly and the reception room was comfortable.
2/14/2019
Stephen B. VERIFIED CUSTOMER
I
2/13/2019
Charles S. VERIFIED CUSTOMER
Worst service experience I’ve ever had at a dealership.
2/13/2019
Jack M. VERIFIED CUSTOMER
Thank you Robert, you definitely are the best with customer service . I’m completely satisfied and look forward to having your help again.
2/12/2019
Gerardo B. VERIFIED CUSTOMER
Second visit for oil change and the environment is very professional and courteous. Will return soon.
2/12/2019
Jesse G. VERIFIED CUSTOMER
I was completely satisfied
2/12/2019
Diana C. VERIFIED CUSTOMER
FIRST OF ALL ... it was good price. GREAT JOB.!!! And so FRIENDLY.!
2/12/2019
Martin R. VERIFIED CUSTOMER
Very satisfied with the outcome, just got concerned with the shuttle, when the time to pick up my car was nearing 5pm. Mike Lara assured me that I will be picked up with enough time to spare. I liked the online payment system which made it easier in terms of doing the transaction. I would give Mike a 5 star rating because he did what he promised and also the shuttle service, they are good drivers that is familiar with the area.
2/12/2019
Chris C. VERIFIED CUSTOMER
Thank you very much to MK Smith and all involved in the resolution/ needed repairs to our vehicle. To date our Cruze is running well again.
2/11/2019
Kyle B. VERIFIED CUSTOMER
Jason Conley was terrible to work with. He wouldn’t return my calls, causing me to have to return to the service department THREE times just to get a written quote for my insurance. Then when he finally ordered the parts, he did not look up the VIN number for my Suburban. Instead he went off my phone number and ordered parts for my Silverado. When my wife finally was able to bring in the suburban for repairs the wrong parts were there waiting for her. Now we have to wait an additional several weeks for the right parts. I am not happy with MK Smith and with take my business to Rotolo Chevrolet in the future. MK Smith has really gone done hill when it come to customer service and taking care of their local customers. When I called Jason to explain the problem his response was “I don’t work there anymore and I ordered the parts you told me to order”. No ownership or pride in employees at MK Smith.
2/11/2019
Terence M. VERIFIED CUSTOMER
No appointment, 2nd in line (7am), explained what I thought was a recall, set me up for shuttle, several minutes later informed me that the truck would be done shortly, offered me an electronic quick pay option, before I could complete a few easy steps, cashier had keys and secondary pay option, left and forgot my work cellphone, called them back, they had it a was waiting for me to pick it up.......BAM!
2/10/2019
Vincent G. VERIFIED CUSTOMER
Hey Robert,
Thanks again for all you did for me recently on the servicing of my Sonic and Cruze. The kids and I really appreciated it! Now that all four of my vehicles have been in for service, I should be good for at least a little while.
Take care for now...
Vince
2/10/2019
Jessica M. VERIFIED CUSTOMER
Mike is a very friendly worker and I’m very happy that he was able to help me with my car.