Orel Hershiser Chevrolet Auto Repair Service Center

Thank you.

I would appreciate a cost estimate of each of the repairs that he recommended during he AAA 40 point check. Thank you.

Robert Maynard was the best I have ever met in being honest, cooperative, and most doing a great job in solving the problem. I have never met the Smith family but they are so fortunate to have Robert and Two great salesman Gerald and Roy. My loyalty has just change to Chino Chevrolet. Thank you so much John M

Rene was very professional and helpful with all the questions I had. Will come back

Robert was great. I appreciate MK Smith every time I take my car there.

Rene did an excellent job in updating me with the status of my vehicle! Thank you

1. Car was at dealership almost a month, returned dirtier than was left 2. Muddy cat prints were found on center console, driver door and clumps of cat hair found on floor. 3. Cat foot prints all over hood 4. Warranty repairs were not completed, had to bring car back. 5. Robert claimed he did me a favor by warranting a repair to the back hatch that he claimed was damaged by my wife. But the repair was already pre approved? He did me no favors. 6. My wife contacted Service Manager by phone and he saw no sense of urgency with the issues. As my wife was on speaker with him, I heard the whole conversation. Which made me very angry as I could not believe the car was returned in this condition. 7. As Don did not answer his phones, a series of texts were exchanged by he and my wife. A date was arranged of 3/18 to take the car back. Don was okay with that, but I wasn’t. 8. I texted Don back and told him that it was unacceptable and he needs to figure out something sooner. He then called my wife and I answered her phone. Repeating again that what he was offering was unacceptable. He attempted to play my wife’s words against me and I was not having it. Only after being confronted by an angry husband did he offer to come pick the car up and leave a loaner. He originally told my wife just to bring it in and they would wipe it down. Now he is offering to have the interior detailed along with finishing the warranty work that should have been done. But why does it take a confrontation by an angry husband to make an attempt to relieve some of our inconvience. 9. Car was dropped off this morning, nothing from Don and piss poor customer service from Robert. I told Robert that this is not the first time we have had **** customer service from your service department. My wife has been belittled many times by your service writers over the years, hence why I take her car in for service. I told Robert that my wife and I have been buying cars from MK Smith for over 20 years, but after I get my wife’s Traverse back I will never be coming back. He did not seem to concerned, which is fine. I am actually in the market for a new Silverado, but after this experience my money will be spent at another Chevy dealership that actually values customer service. Even when we bought the 2017 Traverse we got a good deal, but when my wife had questions after the sale she left many messages for the sales lady but none are ever returned. I guess bad customer service is just not for the service department. Randall Jones ****-****-xxxx of you have any questions.

When i first starting taking my car for service it was great, but the last 4 times( once was a part order put on)my services was not happy because twice car inside panels weren't put on properly, another time i notice the rubber holes were motor oil goes in was loose and today i went for oil change and asked to check my cruise control, no work was done for cruise control my total was $185.00 and i was told when i take it back to get that fixed i will be charge labor for$225.00. Also I waited 30 min for my car and it had been done. I walked to were it was parked when i seen the guy getting in i just told him i would take it from here. I habe found somewhere else to go. I never have minded the waiting necause i understand how it is to work on a car, but today was to long and the amount i paid was a waste of time and my money. I will just be taking car in for oil change from now on. Sorry & Thank You Irene A

After waiting 2 hrs, went to cashier girl to see how much longer it would be and she insisted that my name wasn’t in computer and didn’t know where my car was. She was not concerned for me at all. Finally after awhile she found it. Said, oh it’s not ready like no big deal. Very disappointing. Also, my radio stopped working today and husband said when he drove it, it felt funny. Other than that... ????

I appreciate Gary’s help and knowledge

Service was great and thorough

Everything went as planned.

The service is great but the issue with my truck isn’t fixed.

I was very satisfied with the advisor of Mr Gary Gavarrete as well as the technician who worked on my vehicle “ who was nice enough to show me what was wrong with it. I was very appreciative. Personal Thanks to Jay Campbell.

The Wait time for service to be completed is to long. The problem is your garage area for service and repairs is far to small for the amount of customers you have. Most of the customers sitting are complaining. In the future I will be taking my vehicles to another dealer. Please take me off of your email list. Thank You. John S

Great job like always

Mike was great, but it took a really long time to get the part for my truck. It cost me alot of money in rental. My warranty covered the parts and labor, but with rental it was almost a wash.

Rene was fabulous!

Jennifer Hunt is the best!!! I always come here to MK Smith and just hope Jennifer will be the one to help me! She remembers me by name from the last oil change! She is so welcoming! Gets things done fast! She makes the whole trip so much better! Best service rep with out a doubt!

I purchased wiper blades and asked for them to be installed. At no fault to my service rep Rene, was told that the service tech couldn’t figure out how to install them? Also, my car was not washed?