I was told it was a two hour job, but it turned out to be four hours! I was freezing in that place, it made me sick to the point where I was beginning to shiver. Yet, that Rafael was not on top of his job hut instead searching online at Best Buy for a PS4!? How professional. At one time I felt Sierra could be my go to place, but after yesterday, it’s doubtful. I even asked for a service manager and she “wasn’t available.” No excuses when your team is shoddy, it’s not even a team.
4/7/2020
Cesar A. VERIFIED CUSTOMER
Rafael Ibarra is an amazing service rep. He is on point with good communication and explaining the process. Thank you to Rafael and your team!
4/7/2020
Janel M. VERIFIED CUSTOMER
Thanks for replacing the recalled airbag today!
4/7/2020
Joseph K. VERIFIED CUSTOMER
You guys always do an amazing job and are very accommodating
4/5/2020
Kanani D. VERIFIED CUSTOMER
Yes
4/4/2020
Sunthorn S. VERIFIED CUSTOMER
Thanks for going extra miles to serve loyal subaru customers in dire COVID19 time.
4/4/2020
Kristine U. VERIFIED CUSTOMER
Hopefully pick up for car service will stay
4/4/2020
Nancy G. VERIFIED CUSTOMER
Excellent service. Wasn’t planning on servicing my car till after the pandemic, but the ability to have the car picked up and dropped off is a wonderful option. Transaction was super easy and communication was great. Thank you
4/4/2020
Carlos C. VERIFIED CUSTOMER
Attendant was thorough in his explanation and vehicle was returned in the time frame that was given
I have always received excellent service at Sierra Subaru
4/4/2020
Janet O. VERIFIED CUSTOMER
Replaced tire as scheduled
4/3/2020
Donald F. VERIFIED CUSTOMER
No where else can I go at times like this and still get excellent service. Thanks Again Jaime Vega and the rest of the Sierra Subaru Team.
4/3/2020
Laurie S. VERIFIED CUSTOMER
Jaime was as always extraordinary!! He took great care in making sure we were comfortable with the unusual circumstances of the current Covid situation and put our minds at ease. You are fortunate, as are we, to have Jaime as our service manager.
4/3/2020
Joerolf V. VERIFIED CUSTOMER
My left side skirt extension got damaged. I was hearing noises on my drive home. I pulled over and noticed that the left side skirt was cracked and flapping in the wind. I would've appreciated the tech if he came to tell me that it got damaged when put on the hydraulic lift. I know my car is lowered but still, he should've let me know.
4/3/2020
Arcelia V. VERIFIED CUSTOMER
The waiting room is clean. Staff is nice and they provide good customer service.
4/2/2020
Leo R. VERIFIED CUSTOMER
Excellent service and friendly staffs. I strongly recommend it for all my friends and family.
4/2/2020
Ashley C. VERIFIED CUSTOMER
Mariela was not very helpful and I will not be working with her again.
4/2/2020
Alvaro R. VERIFIED CUSTOMER
Understanding my needs during this awful time. Good service
4/2/2020
Matthew W. VERIFIED CUSTOMER
I feel the staff, Mariella, were friendly and helpful.
4/2/2020
James W. VERIFIED CUSTOMER
Not sure why I got a survey link from Candis. I picked up a new car yesterday with Michael Conquilla. Even during this hectic time he did a great job. Please stay safe during this difficult times. I did not deal with Service Dept at all