Very quick and efficient! Vince went out of his way to point out that I needed brakes and they were replaced the same day!
9/20/2019
Hacob K. VERIFIED CUSTOMER
I came in for a simple fix on a splash guard that was missing two screws and your service department wanted to charge me 123$. I took the car to Firestone service center and they did it for almost free. 10$.
You should be ashamed. I will never again bring my car to Sierra.
Furthermore I will write a complaint letter to Honda USA and will tell them if my dismay of Honda quality and service.
9/19/2019
Michael D. VERIFIED CUSTOMER
Tina is a true pro.
9/19/2019
Ethel W. VERIFIED CUSTOMER
Love the team at Sierra honda! Thanks!
9/19/2019
Susan Q. VERIFIED CUSTOMER
Good job!
9/19/2019
Mike R. VERIFIED CUSTOMER
Excellent service from Kevin. Thanks!
9/19/2019
Peter M. VERIFIED CUSTOMER
Yes but, and while I find their work to be reliable I would suggest that the mechanics stop recommending work for cars that do not have the parts they want to work on. The mechanics wanted to flush power steering box on a car that was equipped with electronic steering. I could have avoided a pointless ticket from a cop if I hadn't been fixing something that was not on the car to begin with
9/19/2019
Sherry R. VERIFIED CUSTOMER
Hi Tina is a5 Star, & a 10????Very respectful & gracious & definitely
An asset to your staff as well you p'robly know!
And speaking for your staff. I would say they
Have a team spirit & are very helpful & pleasant, also & will
Assist everyone as much as possible, to make
Everyone feel comfortable & informed!! Sergio went out of his
To answer questions for me until Tina returned
From lunch! Tina is very easy to trust
& is very knowledgeable, also????Professional & fun!
Thank you! I look forward to my mext
Maintenance with you! Also , I would request Edison
For my transportation. He is also an asset to Lyft! So pleasant,
professional, kind & a safe driver! ????I hope you all
are looking forward to a great week & appreciative customers!
??????????????, Sherry
9/18/2019
Maria C. VERIFIED CUSTOMER
Profesional
9/18/2019
Cora C. VERIFIED CUSTOMER
Tina is always attentive, kind and her number one priority is making her customers happy!
9/18/2019
Maria V. VERIFIED CUSTOMER
Service is always goid
9/18/2019
Rochelle W. VERIFIED CUSTOMER
Adam Lopez is the greatest! He is easy to deal with. He is taking good care of me, keeping me informed and making sure the job on my car gets done properly.
9/17/2019
John T. VERIFIED CUSTOMER
Tina was very professional and on top of the service needed. I will definitely be back.
9/17/2019
Mychi P. VERIFIED CUSTOMER
Hi Mr. Magana,
I wanted to express my frustration at the service I received from your department!!!!!!!!! My family and I have bought 3 cars in the last 5 years from Honda and this has never happened to me. I bought a brand new car from your dealership to find out by the second day that there is a gap on the cushion part of the side door. Instead of returning the car, I brought it in for a repair thinking that it will be fixed. I teach during the day so I was not able to take my car so my brother did me a favor and brought it in. He was treated with a lot of disrespect from your employees. He was treated as if he was a nuisance. This is my right as a customer. This is your Honda's mistake! The worst part is not until he got home after 4 hours did we discover that there IS A KNIFE CUT AND A SLASH ON MY CAR from your fixing it!!!! Your employees did not mention anything about damaging my car! On a courtesy note, this happened on Friday so I waited until today to write you this email. With this kind of service, my family and I will never buy another car from your dealership again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Sincerely,
My-Chi Pham
9/17/2019
Mary S. VERIFIED CUSTOMER
Adam was competent and straightforward.
9/17/2019
Lie-Hwa C. VERIFIED CUSTOMER
Very helpful and quick to find my parts and to fix my car within a few hours.
9/17/2019
Robert W. VERIFIED CUSTOMER
Tina was great. Very professional and tried to let me know what the techs were looking at with the repairs. She gave me options and what the charges were going to be. After the work was done she went over the invoice and answered any questions.