Rude,dishonest, and talked down to; man-splained. It was extremely frustrating and upsetting. Guy in the next seat over was smirking during the whole ordeal also. Made me so uncomfortable I dont want to go back.
9/11/2019
Andrew S. VERIFIED CUSTOMER
Exceptional customer service, very happy
9/11/2019
Cora C. VERIFIED CUSTOMER
Tina was very attentive, kind and went out of her way to be sure my car was ready before I had to pick up my kids from school. I will be back and request her as my service advisor!
9/11/2019
Jessica L. VERIFIED CUSTOMER
Robert was friendly and efficient. I appreciate him walking me to my vehicle and removing the protective plastic and paper. He provided excellent service.
One suggestion would be to be a bit more careful when placing the “pin” location for Lyft. This can be tricky. My drivers had some trouble finding me.
Robert did a great job going over my invoice and answered all my questions.
Thank you!
9/11/2019
Roberto M. VERIFIED CUSTOMER
Great
9/11/2019
Sadat . VERIFIED CUSTOMER
Prompt and attentive service. I appreciate the fast troubleshooting, repair, and return of car.
9/11/2019
Reza S. VERIFIED CUSTOMER
The job was performed in proper matter.
9/10/2019
Bridget G. VERIFIED CUSTOMER
very thorough and friendly
9/10/2019
Maria S. VERIFIED CUSTOMER
Adam was very nice and prompt with the service
9/10/2019
Virginia K. VERIFIED CUSTOMER
All went well
9/10/2019
Albert A. VERIFIED CUSTOMER
My first impression was poor. Sergio did not introduce himself, nor did he have a badge on. I asked to have a B1 service performed as well as the check engine light looked at. I dropped my car off at 1115. At around 230 I was called and informed that they would not perform the tire rotation. I instructed Sergio to perform the other services . At this point I was under the assumption that the Check Engine light would be attended to. At the time of the phone the call for pick up I was informed the check engine light was not looked at. At this point I became frustrated and decided to pick my car up never to return.
9/10/2019
Blanca M. VERIFIED CUSTOMER
I would love to speak to you if you have a chance to call me
9/10/2019
Guillermo B. VERIFIED CUSTOMER
Great efficient service. Very professional. And very respectful
9/10/2019
Kenneth M. VERIFIED CUSTOMER
Excellent and Vincent was great.
9/10/2019
Andrzej O. VERIFIED CUSTOMER
Quick and easy txs
9/10/2019
Shawn . VERIFIED CUSTOMER
Thank you for fixing my window the first time. I brought my van to Norm Reeves Honda West Covina for them to fix the problem, but after two trys I was still left with a window that didn't roll down smoothly. You guys have my business. Thank you.
9/9/2019
Damin A. VERIFIED CUSTOMER
Vince Tran did a exceptional job. He provided excellent customer service, and kept me informed of my Honda's progress. Will definitely do more vehicle services here.
9/8/2019
Stan B. VERIFIED CUSTOMER
Kevin Eng is the best. I will only go there when he is working Kevin leaves I will leave.