Byron Dozier deserves a 20 out of 10. Best dealership I have ever been to. High professionalism facility with a family feel. Always very satisfied and very well taken care of at Hardin Honda by all employees. It’s a well oiled machine and a fantastic facility. From the general manager all the way down thank you everyone. This dealership needs to be recognized for so many other reasons. It’s always clean including inside the service area bays. The grounds are well kept, the customer waiting areas are very generous especially the quick lube waiting area. Thank you!!!
5/27/2021
Iris A. VERIFIED CUSTOMER
He was very professional and nice! He helped and explained everything to me, a very exceptional employee!
5/27/2021
Jennifer G. VERIFIED CUSTOMER
Very friendly and kept me advised of the progress of my service!
5/27/2021
Jacob G. VERIFIED CUSTOMER
I want to point out Alfredo in the Service Dept. went above and beyond in making our experience great. Alfredo found a way to make it possible to leave the vehicle there for many days and be able to not miss work. The technician that worked on our car did a very detailed job to find the problem. Not only did he find it but fixed it right the first time. Thanks to Alfredo and your Service Dept.
5/27/2021
Tara O. VERIFIED CUSTOMER
Darin was so helpful and had great customer service. Wonderful personality.
5/27/2021
Karan G. VERIFIED CUSTOMER
All good thank you
5/27/2021
Andrew C. VERIFIED CUSTOMER
Great service as always!
5/27/2021
Becky D. VERIFIED CUSTOMER
Chris was great, took time to answer all my questions on my first visit with this new car
5/27/2021
Radu A. VERIFIED CUSTOMER
Wheels scuffed and rotation not done properly. Rear driver side wheel ended up as rear passenger.
5/27/2021
Tracy B. VERIFIED CUSTOMER
Upbeat,friendly and helpful. All things I absolutely appreciate! Thank you Darin!
5/26/2021
Thomas H. VERIFIED CUSTOMER
My very satisfied with the expertise and service I received.
5/26/2021
Beverly T. VERIFIED CUSTOMER
Darin was very courteous and answered all my questions in addition to volunteering details about work done.
I appreciate the professionalism!
Beverly T
5/26/2021
Arturo C. VERIFIED CUSTOMER
The car never was fix. I still have the same problem what’s going on with the service
5/26/2021
Sean F. VERIFIED CUSTOMER
Service advisor was great, service took much longer then usual.
5/26/2021
Nikki M. VERIFIED CUSTOMER
I had an appt at 930 I had to wait 45 min to check my car in, it appeared a if there was only 1 person taking the information and driving the cars off. You had others standing there not really doing anything. I waited until 130pm until I called to see the status of my car and was told that it had been done. No phone call or text was made to inform me my car was done until after I had arrived to pick up my car. I don't see the point in making an appt when 1 it took 45 min after my appt time to check my car in and why it then took almost 3 hours for an oil change. It's also disappointing that I wasn't informed when my car was finished instead I had to call.
5/26/2021
Sujey V. VERIFIED CUSTOMER
Juan was awesome. He checked in with me throughout the process of my new vehicle being serviced. He answered questions to the best of his knowledge. He definitely made me feel like a part of the Honda family. Overall a great experience.
5/26/2021
David M. VERIFIED CUSTOMER
Brought the car in on Saturday (with an initial expectation that I would get it by the end of the day); toward the end of the day; they said they got busy and it wouldn’t be done until Monday....again that was fine....it wasn’t until late on Monday that I got a call saying it wasn’t done and I would get the car until Tuesday. Just seem to have a lot of poor communication on the progress and even though I was sending text messages via the Honda Text system...I didn’t hear back. It was just the starter.....just would have helped me plan my work day on Tuesday if I had known earlier.
5/26/2021
Maria V. VERIFIED CUSTOMER
Alfredo was awesome. All your Honda reps always give me great customer service. Thank you!!!
5/25/2021
Jeffrey Y. VERIFIED CUSTOMER
Working with Cezar was really great! He’s doing an awesome job!
5/25/2021
Christopher Rey. VERIFIED CUSTOMER
I’m extremely upset with your Guy’s service.! I had scheduled my car appoint for a Saturday.! When I brought the car in the car didn’t smell of gas or was aware of any leak.! I told them my issue I was having but I didn’t get my vehicle check till Monday two days wasted.!! I needed a diagnosis done to find the true issue with my car and was told on Monday morning my fuel injectors where leaking!! And would not continue until the matter was made for me to pay 1700 dollars which is ridiculous! I was able to fix that in 2 hours buy re placing the O ring around the fuel injectors! You wanted me to buy unnecessary things! ! Oh yeah I was told I would need to buy a tow truck to leave with my car.! You guys just love for people to waste there money on unresolved matters my car made it home and I solve the leak problem myself so you tell me what I should think of you service.