The young man that took care of me was very professional. If I was hiring right now, he would be a great candidate, especially when I showed up on the wrong day.
I apologized and offered to come back on the right day. He offered to see if he was able to work me in anyway if I didn’t mind hanging around a little longer. I said yes and he worked me in. Now that’s customer service.
6/11/2025
Dawn M. VERIFIED CUSTOMER
Extremely pleased with warranty coverage.
6/11/2025
Nichole W. VERIFIED CUSTOMER
I always come here. It’s always a pleasure doing business with the employees here. They are so friendly. They are so welcoming and they are so knowledgeable. I love this place. Thank you.
6/11/2025
Felicity L. VERIFIED CUSTOMER
Kevin was very polite, informative and efficient!
6/11/2025
Oscar S. VERIFIED CUSTOMER
Miguel Navarro very professional, answered all my questions, keep up the good job ????????
6/11/2025
Roger A. VERIFIED CUSTOMER
Everyone there is so friendly and personable. Tony always does an exceptional job doing research, etc. to make sure the job is done correct he is our service writer.
6/11/2025
Lynda M. VERIFIED CUSTOMER
I had an appointment at 10:30 waited until 12:30 and was told it would be a few more hours so I rescheduled. I was very disappointed, one other time I stopped in because I didn’t know how to take get a maintenance message off and the one gal there said she couldn’t help me I had to figure it out. Maybe she was having a bad day but I bought my Camry from you and just expected better service. I was with Ford before and they always treated me well
6/10/2025
Gloria E. VERIFIED CUSTOMER
Customer service (paperwork) is Great! However my car didn’t get washed as requested and my license plate holder wasn’t switched out as well.. I was hoping to see the difference and since it’s my only day off of work I was hoping to do those 2 things less for the day. I ended up leaving not so happy.
6/10/2025
Martin S. VERIFIED CUSTOMER
Thank you for your help
6/10/2025
Shari L. VERIFIED CUSTOMER
Jason was awesome. Didn't try to sell me unnecessary stuff. Above and beyond the best advisor.
6/10/2025
Teresa G. VERIFIED CUSTOMER
I had an appointment to get my oil changed at 1pm. At 3pm it still wasn’t ready. I asked if they had an eta and was told an hour. It ended up getting being closer to 90 min. I left just before 430p. Had I known it would take 3.5 hrs to do an oil change, I would have gone home and come back later. I wasn’t told it could take 3.5 hrs. I assumed that making an appointment would have expedited the process. In addition, no one said “hey, we’re sorry about how long it’s taking. We’re busier than we thought we would be. We appreciate your patience and understanding.” Had they said something like that, I would have been far more understanding. There were other things that soured me on the experience today as well, but the wait and indifference to how long it took was the biggest issue.
6/10/2025
Charles C. VERIFIED CUSTOMER
N/A
6/10/2025
Sabrina P. VERIFIED CUSTOMER
Jason was very helpful today. He helped get what I needed to fix my car today.
6/10/2025
Sherree D. VERIFIED CUSTOMER
Danielle was AMAZING! Give her a raise, she is more than deserving! I can’t say enough about how she communicated and went above and beyond! Danielle was exceptional! Unfortunately Jason at the service desk area was the complete opposite. ( that was the name displayed on the wall of the station where he was) ew! Don’t be in customer service if you’re going to make snide remarks( “that’s hilarious”, now he’ll know who I am) when someone walks away from you. He was condescending and didn’t want to be of any help.( at least not helpful to me) it was obvious to me he was “bothered “ by my ethnicity. Find some happiness or a different job.
6/10/2025
Cyndi P. VERIFIED CUSTOMER
Looking forward to hear from you guys. Thank you! ???? I appreciate it.
6/9/2025
Roberta S. VERIFIED CUSTOMER
The bottom panel under the doors was not painted. I sent a text asking about why but never got a response from Tony. The paint is also bubbling on one of the door handles. Is there any way these areas can be painted/repainted?
6/8/2025
Maria D. VERIFIED CUSTOMER
I’m am extremely satisfied with the customer service Skiler York provides.
6/8/2025
**** N. VERIFIED CUSTOMER
The representative that was working with us, which her name is Kristin Masson was rude & had an attitude from the moment we got to the service center. We waited almost 3 hours for us to get our car back & when we did get it back, all she said was to sign our signature & gave us our keys to be on our way. She didn’t go over the paperwork with us & every dealership I have been too, they have always gone over the paperwork with me to let us know how it was. Also, our car was not brought out to us to the front, we had to walk back to where they keep the cars done to find our car & even after we did all that there was trash in our car, the plastic they use to cover the seat and the paper mat. Once I got to my car, there was a gentleman unsure his name, but he said that the car should have been brought out to us & the trash should have been cleaned. I’m sure he could see my frustration after waiting almost 3 hours just to deal with more of this. I hope this review gets to the dealers attention because it was such a very disappointing experience.
6/8/2025
Allison N. VERIFIED CUSTOMER
It shouldn't take 2.5 hrs to change oil and rotate tires. I never wanted the dang service plan and now I'm stuck with it and wasting so much time trying to get in, which took 2 weeks , and then wasting 2.5hrs of my weekend. Then my car wasn't even brought around so I couldn't find it for like 5 min and no would help.
6/8/2025
Edgar J. VERIFIED CUSTOMER
Edward did an excellent job. Made sure my vehicle was taken care of. Answered every question I had. Called me in a timely manner when vehicle was ready for pickup.