Diana was very helpful and thorough even though my truck is new and doesn’t have any problems she looked up pending recalls. Remained cheerful despite being really busy
1/26/2020
Kenneth O. VERIFIED CUSTOMER
It took too many people to have my car serviced when picking it up. First, I was told to go straight to the cashier. After waiting, it turns out she did not have the paperwork. Someone else brought the paperwork, and then I was to take it to someone outside to get my car delivered to me. The person I handed it to said he was the wrong person and referred me to someone else. When I went to find the other person they were not there. I then found my car by myself, along with the mechanic, who said he could not help me get my key out of the window lock box, and referred me to someone else. Someone finally did help me, and when I went to leave, my car was blocked by someone else who was picking up their car. It would be nice if one person could help me with everything. The final paperwork that I received was also problematic.. First, I had to sign every single page, apparently the noting that I understood what it said. Unfortunately, the cashier who gave me the paperwork did not understand what it said. So you were asking us to sign off at a bunch of paperwork that no one understands. Tonight, once I was home, I read through what was written. The work done could be summarized in a much simpler and clear way
1/26/2020
Henry S. VERIFIED CUSTOMER
Walter did a great job! He got me in quickly and kept me updated. Thank you, Walter.
1/26/2020
Anna M. VERIFIED CUSTOMER
I found that the emailed 10pt service report was very helpful. I will budget to have services completed with him.
1/26/2020
Arturo C. VERIFIED CUSTOMER
Jason was great.i was straight to the point and he took care of my needs
1/26/2020
Evor V. VERIFIED CUSTOMER
One item for improvement: treat the debit card you send customers in the mail as a real debit card not a coupon. Customers have to queue in lines two additional times because the invoice has to be changed by the maintenance advisor to credit the coupon before going to the cashier.
Thanks
1/26/2020
Thi Minh. VERIFIED CUSTOMER
Thanks so much . Hong ly is very good
1/26/2020
Delia M. VERIFIED CUSTOMER
Vik was very friendly and courteous. I was mostly impressed when the gentleman who did the paperwork when I bought my car, remembered me while waiting and came up to me, shook my hand and asked how I was doing. Overall, great service.
1/26/2020
Enkhtsatsral B. VERIFIED CUSTOMER
Thanks
1/26/2020
Michael R. VERIFIED CUSTOMER
Good customer service and quick
1/26/2020
Kishor P. VERIFIED CUSTOMER
Excellent service, that is why I return. Thank you
1/26/2020
Genelle Rae. VERIFIED CUSTOMER
Walter was very helpful & my car was ready before the estimated time. :)
1/26/2020
Carly Y. VERIFIED CUSTOMER
I went to get my puddle lights fixed and the technician broke my mirror when doing so. It’s now an inconvenience to have to go back and get it fixed and I was told to wait 5 business days to call the dealership back to see if the part came in which will now be a week with a broken mirror.
1/26/2020
Chikashi K. VERIFIED CUSTOMER
He listened my concern carefully and offered generous support. I appreciate his great support.
1/26/2020
Claudia B. VERIFIED CUSTOMER
Amazing as always !! Thank you mike!!
1/26/2020
Kamlesh G. VERIFIED CUSTOMER
Awesome job by Reza!!
1/26/2020
Amar Jeet. VERIFIED CUSTOMER
Dealing is very good
1/26/2020
Geraldine S. VERIFIED CUSTOMER
Excellent service!!
1/26/2020
Chap L. VERIFIED CUSTOMER
I think the pricing has gotten out of hand. For example, The oil change n let lube is $139? I got my Honda CR-V oil change at the dealer n that was $79. Meineke is $69.99. Then I was told rear brakes needs to be done and quoted $359. High. I think o will start exploring getting my car maintenance outside going forward.
1/25/2020
Tessie G. VERIFIED CUSTOMER
He was good, despite the fact that I just wanted a small service done to my car, he was really helpful and gave me good advise.