Piercey Toyota Auto Repair Service

All I needed was tire rotation and check fluids plus an alignment- over 4 hours- ridiculous

Friendly staff and courteous No hassle and professional.

Appreciated discounts and Miguel Lopez's friendly and helpful advice. I would be even happier had the old leak of the fluid been wiped off. That would be you guys doing the 110%!

Noise is still there I'll bring it back but it's hard because that noise comes and goes. It's really bother me. I don't know how to describe that noise.

Miguel is always very friendly and not pushy. I appreciate his expert opinion and also that he let's me know ahead of time what I might need to replace so that I can save up and not be caught off-guard.

Brian Woods was very cordial and helpful.

Today was exceptional. The car was serviced, and my concerns addressed by Brian Woods my Service Advisor. Tak Lam assisted me on an issue I had and resolved it. The VP of Fiance was able to answer my questions about the extra coverage I had on my tires. This is why I continue to buy my cars, and have them serviced at Piercy. Outstanding Service and one happy customer. Thank you! Mike Bousman

Just lousy unreliable service.

Dexter is very efficient and friendly. Fast service, good work.

As always outstanding service and with a smile. Many thanks to Mike Tran for his guidance and recommendation????????????.

Ur team was patient with my car and got the job done.. ...

Happy to finally be able to work with a service advisor that I can work with for future services on my vehicle

Excellent!

The car was done but no one brought the car out. I waited a long time and checked 3 times. Then he found it's done. However, I signed the paper and gave it to the valet 20 min. He said the guys went out to lunch without telling anyone or brought the vehicle out. He went through the whole shop to find my car! This is totally unacceptable!!!

Thank you Jodi (while on your time off) saying hello and introducing me to Dexter Dominguez. Dexter took excellent care of my Toyota Van. I look forward to my next scheduled maintenance at Piercey Toyota.

very good

Let me be clear. I had no problem whatsoever with my Service Advisor Brian Woods who was outstanding and excellent. However, the Service Department overall has a major problem with its check-in process immediately upon arrival. Despite having made and confirmed a reservation prior, I was left sitting in my vehicle unattended for half an hour before any actual check-in activity began. I felt my reservation made didn't mean anything. The only contact that was made prior to the Service Advisor was from a man who merely asked if I had a reservation, quickly placed a yellow placard on my windshield, and then left without providing any instructions at all. Was I then supposed to exit the vehicle with my keys and go inside the building and approach someone at random? Or was I supposed to remain in the vehicle and continue to wait for the as yet unidentified check-in process to begin? After waiting in my vehicle for 30 minutes after arrival at my reservation time, I still had no idea as to what the Service Department's actual check-in process was supposed to be. Just changing the yellow placard with a different number with zero explanation is unacceptable and NOT a good beginning after arrival and waiting 30 minutes with no direct communication from anyone. I highly recommend the initial contact people in the outside service department breezeway be able to articulate the check-in process IMMEDIATELY to the customer UPON ARRIVAL to eliminate this confusion.

Always a pleasure dealing with everyone at Piercey Toyota. Great customer service!

Wait is too long even with appointment but great job on my car service.

Appointment person was courteous and kept the cars moving. Walter was knowledgeable and friendly. Overall experience was a 10. Thank you for the positive atmosphere of good customer service. I appreciate your efforts.